
Outbound Sales Manager
4 weeks ago
The candidate is an accomplished sales leader with extensive experience in software/SaaS sales, team leadership, and call center operations management. In this role, you will oversee a team of Account Managers engaged in outbound software sales to the US market, while actively participating in strategic deal closures. They possess in-depth knowledge of outbound sales processes, team coaching, and operational optimization, driving consistent revenue growth and maintaining a high-performance sales culture.
Role & responsibilities
- Lead, mentor, and manage a team of Account Managers focused on outbound software sales for US-based clients.
- Actively support the team in closing high-value or strategic deals and handling complex negotiations.
- Define and monitor KPIs, quotas, and performance benchmarks for the team.
- Oversee and assess the quality of sales calls, email outreach, and lead follow-ups to ensure alignment with best practices.
- Deliver regular coaching and training sessions to strengthen objection handling, product expertise, and closing capabilities.
- Collaborate with marketing and product teams to ensure sales messaging and campaigns align with market requirements.
- Apply proven call center management techniques to enhance outbound sales processes and operational efficiency.
- Track performance metrics, conduct data analysis, and prepare detailed sales reports for management.
- Maintain a thorough understanding of US time zones, cultural norms, and buying behaviors.
- Ensure accurate and consistent CRM usage for pipeline visibility and forecasting.
Skills & Competencies
- Strong leadership abilities with a focus on motivating and developing high-performing sales teams.
- Demonstrated history of meeting or exceeding software/SaaS sales targets.
- Proven experience in managing call center or inside sales operations.
- Excellent communication, negotiation, and relationship-building skills.
- Skilled in managing escalations and closing complex deals.
- Proficient with CRM platforms such as Salesforce, HubSpot, Zoho or similar platforms.
- Analytical mindset with strong data interpretation and reporting skills.
Preferred candidate profile
- Extensive background in outbound sales (preferably US software/SaaS market) with consistent achievement of revenue goals.
- Successful history of leading sales teams and managing call center operations.
- Hands-on experience supporting team members in securing high-value or strategic deals.
- Bachelors degree in business, marketing, or a related discipline (preferred).
- Additional certifications in sales leadership or call center management (advantageous).
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