Senior Operations Manager

4 weeks ago

Mumbai, India Republic Of Karting Full time

Republic of Karting ( is India's leading go karting and thrill chain operating in Mumbai, Virar, Nashik, Ahmedabad and Indore.At Republic of Karting, creating a memorable and thrilling experience for each of our customer is very important and so, this team role have a super important role to play in our team.We are seeking a dynamic and experienced Senior Operations Manager to oversee the day-to-day management of our karting track facility in Naigaon. The role involves ensuring smooth operations, maintaining safety standards, managing staff, and delivering an exceptional customer experience.Key Responsibilities:- Oversee daily operations of the karting facility, including track management, scheduling, and customer flow.- Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance.- Coordinate with vendors and service providers for timely support and supplies.- Staff Management- train, and supervise staff including track marshals, customer service teams, and maintenance personnel.- Create duty rosters and ensure adequate staffing levels during peak and non-peak hours.- Motivate and monitor staff performance to ensure excellent customer service.- Safety & Compliance- Ensure strict adherence to all safety protocols for customers, staff, and equipment.- Conduct regular safety inspections of tracks, karts, and protective gear.- Maintain compliance with local regulations, licenses, and health & safety standards.- Customer Experience- Ensure customers receive a fun, safe, and memorable experience.- Handle escalated customer complaints and resolve issues promptly.- Develop promotional ideas/events to boost customer engagement and revenue.- Financial & Reporting- Manage budgets, expenses, and revenue targets for the branch.- Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials.- Implement cost-control measures while maintaining service quality.Qualifications- Bachelor's degree in business administration, Hospitality, Sports Management, or related field.- 4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred).- Strong leadership, team management, and problem-solving skills.- Excellent organizational and multitasking abilities.- Passion for motorsport, sports, or entertainment industry is a plus.

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