▷ (3 Days Left) TAC - Network Security Engineer
4 weeks ago
Position: Network Security Engineer (TAC - L1 Engineer)
Project: Palo Alto
Experience: 2 – 5 years
Job Location: Chennai – Perungalathur
Job Responsibilities:
- Handles first level calls/cases from Enterprise customers.- Case ownership, documentation and management- Customer Management, Setting right expectation, Situation handling.- Driving case progression as per the SLA- Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates- Backlog Management and meet the expectation set with customers.- Work on pending cases(backlogs) and drive towards closure- Periodic follow up as per SLA defined by the client.- Process, Queue Adherence and SLA awareness- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)- Knowledge Base Article Creation when there is an opportunity for it.- To contribute knowledge base and the knowledge sharing forum- Improving customer experience and Building relationship- Completing PCNSE certification within 120 days of go-live
Technical skills:
- 2+ years of experience in data networking, routing & switching & network security.- Network security experience is a must.- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).- Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/- Experience on routing protocols – RIP V1/V2, OSPF, and BGP- Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.- Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.- Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.- CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.- Knowledge of Server Load Balancing (SLB), VRRP and IGMP
Desired Profile:
- TAC Engineer- Network Security Engineer- Knowledge of Networking concepts such as IPSEC VPN/SSL-VPN/NAT/GRE/
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