Network Security Engineer
1 month ago
Position: L1 Engineer - TAC
Project: Netskope
Experience: 1 - 4 years
Job Location: Chennai (Ambattur)
Job Responsibilities:
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Check the case queue and clear the cases in it before the end of the shift.
- Help customers with Netskope products and services.
- Update ZD with case updates and set SLA accordingly.
- Manage caseloads & backlog in a timely manner, drive them for a closure.
- Take ownership for problem resolution, problem reproduction and escalation.
- Escalate cases to the L2 team whenever required with proper documentation.
Technical Skills:
- Excellent Communication Skills.
- Candidate should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues · Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO · Familiarity with DLP and Encryption gateways.
- Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
- Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc
- International Support experience preferable.
- CCNA certification is preferable.
Desired Profile:
- Should have good communication skills.
- Strong Network Security Experience.
- in the IT / ITES sector preferably with expertise in network security domain.
- of Science in Computer Science/Engineering or equivalent advanced industry certifications.
- challenging and diverse work assignments in a fast-paced environment.
- consistently achieve business goals in a short time frame.
Benefits:
Night Shift Allowances
About us:
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range."
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