Network Security Engineer

1 month ago


Chennai, India Movate Full time

Position: L1 Engineer - TAC

Project: Netskope

Experience: 1 - 4 years

Job Location: Chennai (Ambattur)


Job Responsibilities:

  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
  • Check the case queue and clear the cases in it before the end of the shift.
  • Help customers with Netskope products and services.
  • Update ZD with case updates and set SLA accordingly.
  • Manage caseloads & backlog in a timely manner, drive them for a closure.
  • Take ownership for problem resolution, problem reproduction and escalation.
  • Escalate cases to the L2 team whenever required with proper documentation.


Technical Skills:


  • Excellent Communication Skills.
  • Candidate should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues · Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO · Familiarity with DLP and Encryption gateways.
  • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc
  • International Support experience preferable.
  • CCNA certification is preferable.


Desired Profile:

  • Should have good communication skills.
  • Strong Network Security Experience.
  • in the IT / ITES sector preferably with expertise in network security domain.
  • of Science in Computer Science/Engineering or equivalent advanced industry certifications.
  • challenging and diverse work assignments in a fast-paced environment.
  • consistently achieve business goals in a short time frame.


Benefits:


Night Shift Allowances


About us:

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range."



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