Network Security Engineer
4 weeks ago
Position: L1 Engineer - TAC
Project: Netskope
Experience: 1 - 4 years
Job Location: Chennai (Ambattur)
Job Responsibilities:
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
Check the case queue and clear the cases in it before the end of the shift.
Help customers with Netskope products and services.
Update ZD with case updates and set SLA accordingly.
Manage caseloads & backlog in a timely manner, drive them for a closure.
Take ownership for problem resolution, problem reproduction and escalation.
Escalate cases to the L2 team whenever required with proper documentation.
Technical Skills:
Excellent Communication Skills.
Candidate should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues · Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO · Familiarity with DLP and Encryption gateways.
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump etc
International Support experience preferable.
CCNA certification is preferable.
Desired Profile:
Should have good communication skills.
Strong Network Security Experience.
in the IT / ITES sector preferably with expertise in network security domain.
of Science in Computer Science/Engineering or equivalent advanced industry certifications.
challenging and diverse work assignments in a fast-paced environment.
consistently achieve business goals in a short time frame.
Benefits:
Night Shift Allowances
About us:
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 13,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.‘
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