TAC - Network Security Engineer

3 weeks ago


Chennai, India Movate Full time

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry[1]leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position: Network Security Engineer (TAC - L1 Engineer)

Project: Palo Alto

Experience: 2 – 5 years

Job Location: Chennai – Perungalathur

Job Responsibilities:

  • Handles first level calls/cases from Enterprise customers.
  • Case ownership, documentation and management
  • Customer Management, Setting right expectation, Situation handling.
  • Driving case progression as per the SLA
  • Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
  • Backlog Management and meet the expectation set with customers.
  • Work on pending cases(backlogs) and drive towards closure
  • Periodic follow up as per SLA defined by the client.
  • Process, Queue Adherence and SLA awareness
  • Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
  • Knowledge Base Article Creation when there is an opportunity for it.
  • To contribute knowledge base and the knowledge sharing forum
  • Improving customer experience and Building relationship
  • Completing PCNSE certification within 120 days of go-live

Technical skills:

  • 2+ years of experience in data networking, routing & switching & network security.
  • Network security experience is a must.
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
  • Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
  • Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
  • Experience on routing protocols – RIP V1/V2, OSPF, and BGP
  • Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.
  • Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.
  • Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
  • CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.
  • Knowledge of Server Load Balancing (SLB), VRRP and IGMP

Desired Profile:

  • TAC Engineer
  • Network Security Engineer
  • Knowledge of Networking concepts such as IPSEC VPN/SSL-VPN/NAT/GRE/



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