TAC - Network Security Engineer
3 weeks ago
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry[1]leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position: Network Security Engineer (TAC - L1 Engineer)
Project: Palo Alto
Experience: 2 – 5 years
Job Location: Chennai – Perungalathur
Job Responsibilities:
- Handles first level calls/cases from Enterprise customers.
- Case ownership, documentation and management
- Customer Management, Setting right expectation, Situation handling.
- Driving case progression as per the SLA
- Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
- Backlog Management and meet the expectation set with customers.
- Work on pending cases(backlogs) and drive towards closure
- Periodic follow up as per SLA defined by the client.
- Process, Queue Adherence and SLA awareness
- Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
- Knowledge Base Article Creation when there is an opportunity for it.
- To contribute knowledge base and the knowledge sharing forum
- Improving customer experience and Building relationship
- Completing PCNSE certification within 120 days of go-live
Technical skills:
- 2+ years of experience in data networking, routing & switching & network security.
- Network security experience is a must.
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
- Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
- Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
- Experience on routing protocols – RIP V1/V2, OSPF, and BGP
- Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.
- Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.
- Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
- CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.
- Knowledge of Server Load Balancing (SLB), VRRP and IGMP
Desired Profile:
- TAC Engineer
- Network Security Engineer
- Knowledge of Networking concepts such as IPSEC VPN/SSL-VPN/NAT/GRE/
-
TAC - Network Security Engineer
3 weeks ago
Chennai, India Movate Full timeMovate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry(1)leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service...
-
TAC - Network Security Engineer
3 weeks ago
Chennai, India Movate Full timeMovate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry[1]leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service...
-
▷ (3 Days Left) TAC - Network Security Engineer
2 weeks ago
Chennai, India Movate Full timeMovate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry(1)leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service...
-
Network Security Engineer
6 days ago
Chennai, India Movate Full timePosition: L1 Engineer - TACProject: NetskopeExperience: 1 - 4 yearsJob Location: Chennai (Ambattur)Job Responsibilities:Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.Check the case queue and clear the...
-
Network Engineer
4 weeks ago
Chennai, India Movate Full timePosition: Network Engineer Job Location: Chennai - Perungalathur Shift Timings: Rotational Shift Job Description Roles & Responsibilities • Troubleshoot all Level 1/ 2 Calls from customers. • Ensure consistent customer satisfaction. • Document all communication with customers in the CRM. • Notify/Discuss with TL/Manager on tickets that...
-
Network Security Engineer
7 days ago
Chennai, India Movate Full timePosition: L1 Engineer - TAC Project: Netskope Experience: 1 - 4 years Job Location: Chennai (Ambattur) Job Responsibilities: Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. Check the case...
-
Network Security Engineer
6 days ago
Chennai, India Movate Full timePosition: L1 Engineer - TAC Project: NetskopeExperience: 1 - 4 yearsJob Location: Chennai (Ambattur)Job Responsibilities: Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.Check the case queue and clear...
-
Network Security Engineer
3 weeks ago
Chennai, India Movate Full timeHiring Network Security Engineer Job Location: Chennai - PerungaluthurExperience: 3 to 8 yrs Position: Engineer - NetworkingShift Timing: Should be flexible with Night ShiftInterview Process: Tech Discussion -> Managerial Discussion Roles & Responsibilities • Troubleshoot all Level 1/ 2 Calls from customers. • Ensure consistent customer satisfaction. •...
-
Network Security Engineer
3 weeks ago
Chennai, India Movate Full timeHiring Network Security Engineer Job Location: Chennai - PerungaluthurExperience: 3 to 8 yrs Position: Engineer - NetworkingShift Timing: Should be flexible with Night ShiftInterview Process: Tech Discussion -> Managerial Discussion Roles & Responsibilities • Troubleshoot all Level 1/ 2 Calls from customers. • Ensure consistent customer satisfaction. •...
-
Chennai, India Movate Full timePosition: L1 Engineer - TACProject: NetskopeExperience: 1 - 4 yearsJob Location: Chennai (Ambattur)Job Responsibilities:- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.- Check the case queue and clear...
-
TAC Advisor
3 weeks ago
chennai, India Ford Motor Company Full timeThe IMG TAC Advisor role is crucial in reviewing and promptly responding to dealership technical queries to minimize vehicle downtime. This position involves providing valuable data to the SEO, downstream, and Technical Training teams regarding product and process-related field concerns, thereby enhancing service quality. Responsibilities include full...
-
L3 Network Engineer
3 days ago
Chennai, India WomenTech Network Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
L3 Network Engineer
24 hours ago
chennai, India WomenTech Network Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Technical Trainer
6 days ago
Chennai, India Movate Full timeRole : Technical Trainer (Firewall & Security/ Routing & Switching)Location : ChennaiExperience : 4 – 8 yearsExpectations:Minimum of 3+ year of experience in Networking.Knowledge of TAC environment, log analysis, Packet analysis, Packet Walk through scenariosHands on experience on Networking Devices Experience in TAC / Tech Support is an added advantage...
-
Technical Trainer
7 days ago
chennai, India Movate Full timeRole : Technical Trainer (Firewall & Security/ Routing & Switching) Location : Chennai Experience : 4 – 8 years Expectations: Minimum of 3+ year of experience in Networking. Knowledge of TAC environment, log analysis, Packet analysis, Packet Walk through scenarios Hands on experience on Networking Devices Experience in TAC / Tech Support is an added...
-
Technical Trainer
6 days ago
Chennai, India Movate Full timeRole : Technical Trainer (Firewall & Security/ Routing & Switching)Location : ChennaiExperience : 4 – 8 yearsExpectations:Minimum of 3+ year of experience in Networking.Knowledge of TAC environment, log analysis, Packet analysis, Packet Walk through scenariosHands on experience on Networking Devices Experience in TAC / Tech Support is an added advantage...
-
Network Security Engineer
3 weeks ago
Chennai, India 3110 K-T India Full timeDescriptionResponsibilities:Implement and support security solutions that meet corporate security requirements.Configure and troubleshoot network firewalls to ensure optimal network security.Work closely with Security team partners/Business Relationship Managers, Field IT leadership and managed service suppliers to ensure successful identification and timely...
-
Network Security Engineer
4 weeks ago
Chennai, India 3110 K-T India Full timeDescription Responsibilities: Implement and support security solutions that meet corporate security requirements. Configure and troubleshoot network firewalls to ensure optimal network security. Work closely with Security team partners/Business Relationship Managers, Field IT leadership and managed service suppliers to ensure successful...
-
Network Security Engineer
4 weeks ago
chennai, India 3110 K-T India Full timeDescription Responsibilities: Implement and support security solutions that meet corporate security requirements. Configure and troubleshoot network firewalls to ensure optimal network security. Work closely with Security team partners/Business Relationship Managers, Field IT leadership and managed service suppliers to ensure successful...
-
Network Security Engineer
4 weeks ago
Chennai, India Movate Full timeJob Responsibilities: Handles first level calls/cases from Enterprise customers.Case ownership, documentation and managementCustomer Management, Setting right expectation, Situation handling.Driving case progression as per the SLAUtilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case...