Head Digital Marketing Operations and Delivery

4 days ago

Bengaluru, India Outré Full time
Kindly review the Job Description and Salary details thoroughly. Only candidates with strong Digital marketing knowledge and experience should apply.

The role of a Delivery Head is to ensure that our company delivers high-quality services that meet client expectations and contribute to the overall growth and success of the company.

Experience: 10-15+ Years

Salary: INR 19-24 LPA

Location: Kalyan Nagar, Bangalore

Here are the key responsibilities and roles for this position:

Strategic Planning and Execution:

- Developing Delivery Strategies: Formulate and implement strategies for delivering digital marketing services efficiently.- Resource Planning: Allocate resources (human, financial, and technological) effectively to meet project demands and deadlines.

Team Leadership and Management

- Leading POD Leads: Oversee and guide the team leads (POD leads) responsible for different- client accounts or service lines.- Performance Management: Monitor and assess team performance, providing regular feedback- and implementing improvement plans where necessary.- Training and Development: Identify training needs and facilitate professional development to- enhance team capabilities.

Project Management

- Project Oversight: Ensure all projects are delivered on time, within scope, and budget. This includes overseeing project planning, execution, and delivery.- Risk Management: Identify potential risks and develop mitigation strategies to ensure smooth project execution.

Client Relationship Management

- Client Engagement: Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.- Client Satisfaction: Regularly gather and act on client feedback to improve service quality and maintain high levels of client satisfaction.

Quality Assurance

- Service Quality: Ensure the delivery of high-quality digital marketing services that meet or exceed client expectations.- Continuous Improvement: Implement best practices and continuous improvement processes to enhance service delivery.

Reporting and Analysis

- Performance Reporting: Develop and present detailed performance reports to clients and senior management.- Data-Driven Decisions: Use analytics and performance data to make informed decisions and optimize service delivery.

Coordination and Communication

- Inter-Departmental Coordination: Coordinate with other departments (e.g., sales, creative, technical) to ensure seamless service delivery.- Effective Communication: Ensure clear and effective communication within the team and with clients.

Budget and Financial Management

- Budget Oversight: Manage and optimize the budget for service delivery, ensuring cost- effectiveness and profitability.- Financial Reporting: Monitor financial performance, including budgeting, forecasting, and variance analysis.- Innovation and Trends- Staying Current: Keep abreast of the latest digital marketing trends, tools, and technologies to ensure the firm remains competitive.- Innovation: Promote a culture of innovation within the team to explore new strategies and tools that enhance service delivery.- Conflict Resolution- Issue Resolution: Address and resolve any conflicts or issues that arise during project execution, ensuring minimal disruption to service delivery

Experience Required:

- Experience: Minimum 10 years of experience and knowledge in digital marketing.- Agency Experience: At least 8+ years working in a digital agency.- Team Management: Minimum 8+ years of experience managing teams.- Client Interaction: Proven experience in direct client interactions.- Project Management: Strong project management skills with a history of delivering projects on- time and within budget.- Leadership: Demonstrated leadership capabilities, including mentoring and developing team- members.- Strategic Planning: Ability to develop and execute strategic plans for digital marketing delivery.- Quality Assurance: Experience in ensuring the delivery of high-quality digital marketing services.- Analytical Skills: Strong analytical skills with the ability to make data-driven decisions.

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