Account Management Specialist

5 days ago

Kenya, India KenyaMOJA Full time

Job Description/Requirements
Job Title: Account Management Specialist

Division: Customer Care

Department: Account Services

Reports to (Position of Immediate Superior) : Account Management Officer

Primary Job Responsibility

  • Accountable for providing administrative assistance and support to the various requirements of the Sales Team, Direct Clients, Agents, and Brokers

I.job Description

  • Duties and Responsibilities done at PERIODIC or REGULAR Intervals

Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support

Provides administrative support to Sales Team, Direct Clients, Agents and Brokers

Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers

Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

  • Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals

✓ Monitors and ensures accurate and timely feedback of account deliverables such as; ID Cards, Claims reimbursements, membership enrollment updates.

✓ Handles daily transactions received from various touch points and ensures requests are properly attended to.

✓ Coordinates with various departments to resolve general; queries, concerns and complaints.

  • STANDARD RESPONSIBILITY STATEMENTS

✓Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;

✓Communicates, engages, directs and supports people to contribute to the QMS effectiveness;

✓Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;

✓Abides by the QMS policies and procedures for the effective management and control of its processes; and

✓Promotes and utilizes the Process Approach and Risk-based Thinking at work.

✓Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

II.JOB SPECIFICATIONS

  • SKILLS
  • EDUCATIONAL REQUIREMENT

MINIMUM Educational Level And Background Required By This POSITION
College Graduate of 4, 5 year-course, preferably: Business Related Courses

  • EXPERIENCE AND TRAINING

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: One year - Less than 3 years

  • SKILLS REQUIREMENT
  • Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area
  • Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support
  • Provides administrative support to Sales Team, Direct Clients, Agents and Brokers
  • Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers
  • Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

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