L2 Salesforce Administrator
2 weeks ago
About the Role :
We are seeking a motivated and experienced Salesforce Administrator (Level 2 Support) to join our growing team. In this critical role, you will play a key part in providing exceptional support to our staff on all aspects of the Salesforce platform.
You will leverage your in-depth knowledge of Salesforce functionality to manage user access, configurations, data, and reporting, while also contributing to the continuous improvement of our Salesforce environment.
Responsibilities :
Support and Training :
- Provide excellent Level 2 customer support to staff on Year Up's Salesforce data systems and applications.
- Manage a comprehensive knowledge base system (FAQs, How-To Guides) to empower user self-service.
- Gain a deep understanding of Year Up's business processes and how they connect to Salesforce functionalities.
- Provision new user accounts and manage access permissions according to security best practices.
- Manage custom objects, fields, formulas, validation rules, workflows, and approval processes.
- Analyze the Salesforce data model to determine the optimal approach for creating custom objects or leveraging out-of-the-box functionalities.
- Deliver day-to-day support and guidance to end-users, helping them enhance their Salesforce knowledge and proficiency with connected applications.
- Train and mentor Tier 1 support team members to ensure consistent and high-quality user support.
Data Management and Reporting :
- Assist staff in analyzing and utilizing Salesforce data effectively for informed decision-making.
- Help staff modify report parameters to extract the most valuable insights from their data.
- Perform data import and export tasks as needed to ensure data accuracy and completeness.
- Manage dashboards, views, and reports for both standard and custom Salesforce objects.
- Actively contribute to improving data quality through data cleansing and validation techniques.
Qualifications :
- 4-6 years of experience as a Salesforce Administrator or similar role.
- Proven experience in supporting users, managing configurations, and troubleshooting Salesforce issues.
- In-depth knowledge of Salesforce functionality, including objects, fields, relationships, workflows, and automation tools.
- Strong understanding of data management principles and best practices for data quality and integrity.
- Experience with Salesforce reporting and dashboard creation is a plus.
- Excellent communication and collaboration skills to work effectively with staff across different departments.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
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