Technical Account Manager

2 weeks ago

Mumbai, Maharashtra, India Karix Full time

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location: Goregaon, Mumbai (WFO)

What you'll be Responsible for?

  • Managing the existing key accounts
  • Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
  • Manage escalated customer complaints her major incidents
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
  • Responsible to maintain accurate records of discussions or correspondence with customers
  • Analyze statistics and other data to determine the level of customer service being provided by the organization
  • To build and grow good client relationship to ensure retention and business growth.
  • To liaise with internal teams to ensure resource availability for on-time project delivery
  • To maximize revenue from existing accounts and develop new accounts within current clients
  • Collaborate with internal business teams to discuss on possible improvements to customer service
  • Conduct regular review meetings with customers to discuss on issues
  • Prepare weekly MIS including project status report

What You'd have ?

  • 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
  • Engineering Graduate in Computer Science or Electronics
  • Proactive, Self-Motivated
  • Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Team Player and actively engage and contribute in the team
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

  • Strategic Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeStrategic Account Manager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    About the RoleThis is a unique opportunity to drive strategic growth and development in key account management. The successful candidate will be responsible for cultivating and expanding relationships with high-net-worth individuals, family offices, and institutional investors.

  • Technical Account Manager

    3 weeks ago

    Mumbai, Maharashtra, India Karix Full time

    About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: Goregaon, Mumbai (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the...

  • Technical Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India Karix Full time

    About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. Location: Goregaon, Mumbai (WFO) What you'll be Responsible for? Managing the existing key accounts Investigate and solve complex and long overdue problems faced by customer and forwarded by the...

  • Technical Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India Karix Full time US$ 60,000 - US$ 1,20,000 per year

    About the Role:Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location:Goregaon, Mumbai (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer...

  • Technical Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India Trend Micro Full time

    Job DescriptionWhen you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.Technical Account Manager- MumbaiAbout Trend MicroTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security...

  • Technical Account Manager

    1 day ago

    Mumbai, Maharashtra, India Trend Micro Full time US$ 90,000 - US$ 1,20,000 per year

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.Technical Account Manager - MumbaiABOUT TREND MICROTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global...

  • Senior Technical Accounting Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Accounting Leadership RoleWe are seeking an experienced technical accounting professional to lead complex issues and financial reporting initiatives. As a senior manager, you will be responsible for managing multiple projects, developing and maintaining technical knowledge, and providing exceptional client service.About the PositionLead client meetings and...

  • Technical Sales Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India Weekday AI Full time

    This role is for one of the Weekday's clientsMin Experience: 10 yearsLocation: Mumbai, BengaluruJobType: full-timeWe are looking for an experienced Technical Sales Account Manager to drive enterprise solution sales within the banking and financial services sector. The ideal candidate will have a proven ability to manage the full sales cycle, from pipeline...

  • Technical Sales Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India Weekday AI Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 10 yearsLocation: Mumbai, BengaluruJobType: full-timeWe are looking for an experienced Technical Sales Account Manager to drive enterprise solution sales within the banking and financial services sector. The ideal candidate will have a proven ability to manage the full sales cycle, from pipeline...

  • Technical Sales Account Manager

    7 days ago

    Mumbai, Maharashtra, India Weekday AI Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 10 yearsLocation: Mumbai, BengaluruJobType: full-timeWe are looking for an experienced Technical Sales Account Manager to drive enterprise solution sales within the banking and financial services sector. The ideal candidate will have a proven ability to manage the full sales cycle, from pipeline...