Technical Account Manager

3 days ago

Mumbai, Maharashtra, India Karix Full time

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location: Goregaon, Mumbai (WFO)

What you'll be Responsible for?

  • Managing the existing key accounts
  • Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
  • Manage escalated customer complaints her major incidents
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
  • Responsible to maintain accurate records of discussions or correspondence with customers
  • Analyze statistics and other data to determine the level of customer service being provided by the organization
  • To build and grow good client relationship to ensure retention and business growth.
  • To liaise with internal teams to ensure resource availability for on-time project delivery
  • To maximize revenue from existing accounts and develop new accounts within current clients
  • Collaborate with internal business teams to discuss on possible improvements to customer service
  • Conduct regular review meetings with customers to discuss on issues
  • Prepare weekly MIS including project status report

What You'd have ?

  • 4-5 years of experience in Customer Support, Technical

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