SalesForce Service Cloud Engineer

4 weeks ago

Hyderabad, India Anicalls (Pty) Ltd Full time
Candidate should be able to:
•Communicate with senior leadership regularly project status, potential delays, and any timeline changes
• Lead the team in the creation and execution of pre and post-project implementation plans.
• Ensure requests meet the definition of done with complete acceptance criteria, supporting documents, and identify dependencies
• Responsible for managing the backlog and leading grooming to review finalized user stories with the IT team(s)
• Assist business partners to discuss ideas/needs; complete creation of user stories with detailed acceptance criteria
• Lead the team in planning and creation of UAT test plans
• Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks
• Support AVP, Enterprise CRM Technology to support multiple business teams
Candidate should have:
Experience in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management relating to Project change, mitigation of risk, etc.
Proficient with Microsoft Office solutions including Visio, Project, Word, Excel, and PowerPoint.
Exceptional verbal and written communication skills; effective listening skills; expertise in setting and managing IT teams and customer expectations.
3+ years experience in an Agile/Scrum development environment.
Bachelor's in Computer Science or equivalent experience
Salesforce Certifications (Sr Admin/Developer/Consultant)
5+ years of experience in Salesforce Implementation and Administration with Service Cloud features such as Omni-Channel Routing, CTI Integration, Bots, Flows, Einstein NBA/Recommendations/Models, Workflows, Email Services, Custom Objects, Custom Setting, Approval Processes. Working knowledge of Flows, Canvasing, Apex, Visualforce Pages and Components, external services, and web services.

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