Head of Production Operations

2 days ago

Hyderabad, Telangana, India Zeta Full time

About Zeta

Zeta is a next-generation banking tech company that empowers banks and fintechs to launch banking products for the future. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, it has grown to become a leading player in the industry.

The flagship processing platform - Zeta Tachyon - is a modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. With over 20 million cards issued globally, Zeta is actively working with the largest banks and fintechs in multiple global markets to transform customer experience for multi-million card portfolios.

With over 1700 employees across locations in the US, EMEA, and Asia, Zeta has a strong focus on research and development, with over 70% of roles in R&D. The company raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the Role

We are seeking an experienced Head of Production Operations to lead and manage our global production operations. This role requires a deep understanding of IT service management (ITSM) and ITIL frameworks, as well as extensive experience in managing large-scale operations in the banking or similar industries.

  • Oversee global production operations, ensuring highest levels of service uptime and reliability.
  • Manage day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.
  • Lead and mentor a team of site delivery managers, SaaS reliability operations, and platform SREs.
  • Develop and implement ITSM processes and frameworks to ensure efficient and effective operations.
  • Liaise with customers to manage site-specific initiatives and ensure customer satisfaction.
  • Ensure compliance with security and regulatory requirements, effectively communicating with auditors.
  • Drive continuous improvement and automation within the operations team.
  • Collaborate with senior leadership to align operational strategies with business goals.
Requirements
  • Experience with Kubernetes, Prometheus, and other cloud-native technologies.
  • Strong programming skills and understanding of automation tools.
  • Ability to make strategic decisions and drive major changes in the operational setup.
Qualifications
  • 15+ years of experience in IT operations management, with a focus on IT service management and ITIL frameworks.
  • Proven experience in managing large-scale operations in the banking or similar industries.
  • Strong understanding of cloud-native applications and cloud service monitoring.
  • Excellent leadership and team management skills.
  • Ability to manage customer relationships and ensure high levels of customer satisfaction.
  • Strong communication and interpersonal skills.
  • Relevant certifications in ITIL and ITSM are highly desirable.

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

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