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Head of Operations Management

3 weeks ago

Hyderabad, Telangana, India Zeta Full time

**Job Description:**

Zeta is a leading provider of next-gen banking tech, empowering banks and fintechs to launch innovative banking products.

We are seeking an experienced Head of Production Operations to lead our global production operations. The ideal candidate will have a deep understanding of IT service management (ITSM), ITIL frameworks, and extensive experience in managing large-scale operations, particularly in the banking or similar industries.

The successful candidate will oversee the global production operations, ensuring the highest levels of service uptime and reliability. They will manage day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.

The role requires strong leadership and team management skills, as well as excellent communication and interpersonal skills. Relevant certifications in ITIL and ITSM are highly desirable.

  • Experience with Kubernetes, Prometheus, and other cloud-native technologies
  • Strong programming skills and understanding of automation tools
  • Ability to make strategic decisions and drive major changes in the operational setup