Head of Production Management

6 days ago


Hyderabad, Telangana, India Zeta Full time

We're Seeking a Strategic Leader

Zeta is on the hunt for a highly experienced and strategic Head of Production Operations to lead and manage our global production operations.

This role requires a deep understanding of IT service management (ITSM) and extensive experience in managing large-scale operations, particularly in the banking or similar industries.

The ideal candidate will have a proven track record of ensuring service uptime, managing customer relationships, and leading a team of skilled professionals.

Key Responsibilities

  • Oversight of global production operations, guaranteeing the highest levels of service uptime and reliability.
  • Management of day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.
  • Leadership and mentorship of a team of site delivery managers, SaaS reliability operations, and platform SREs.

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