Operations Head

3 weeks ago

Hyderabad, Telangana, India Gunnam Associates Full time
Job Description

Role: Operations Head

Experience: 5-8 Years

We measure our success using a 9-Star Ranking System based on client satisfaction and project impact. Every client interaction and campaign is assessed on a scale of 1 to 10, and anything below 9/10 is considered a failure.

How does it work

Every client engagement starts with 5 Key Result Areas (KRAs).

Monthly performance reviews ensure we're always improving.

Any score below 9 prompts immediate corrective action to close the gap.

Why is it important

This system keeps clients happy, teams accountable, and Digital Mojo at the top of the industry. As Operations Head, your job is to make sure our delivery, execution, and efficiency hit 9-star standards every time.

Why the Role Matters

The Operations Head is at the core of Digital Mojo, ensuring that the team moves fast, projects get delivered on time, and clients receive world-class service. This role is crucial in maintaining our 9-star client rating and keeping Digital Mojo at the top of real estate digital marketing.

Key Responsibilities

Lead & Optimize Workflows Streamline operations to ensure 95% of projects are completed on time and within scope.

Drive Team Performance Motivate and guide a 45+ member team, ensuring high productivity and fast execution.

Enhance Client Satisfaction Maintain at least 9/10 client satisfaction score by ensuring timely deliverables and seamless communication.

Improve Efficiency Implement systems that cut execution time by 30% while maintaining quality.

Data-Driven Decision Making Use analytics and performance data to refine processes and boost ROI.

Scale Operations Build systems that allow us to scale from 45 to 100+ team members without losing speed.

Crisis Management Act as the problem-solving engine to fix issues before they become client concerns.

Experience

58 years in operations management, with a proven track record of improving workflows and achieving measurable success.

Previous experience in digital marketing or service-oriented industries is preferred.

Skills

Expertise in project management tools like BaseCamp, Trello, or similar platforms.

Strong analytical skills to assess operational metrics and identify improvement areas.

Exceptional communication and leadership abilities to manage a multidisciplinary team.

Mindset

Results-driven, with a focus on achieving measurable outcomes.

Proactive problem-solver who can anticipate challenges and implement effective solutions.

Collaborative and team-oriented, fostering a positive and productive work environment.

Why You'll Love Working with Us

A supportive culture that values innovation and growth.

Opportunities to lead high-impact projects and grow professionally.

Hybrid work flexibility to maintain a healthy work-life balance.

Competitive salary, performance-based bonuses and equity.

Contact Information

For more Details Contact: 9652867807 [Confidential Information]

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