Customer Success Manager
2 weeks ago
We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.Key Responsibilities- Establish clear client retention goals.- Define success milestones for the clients and employees to work towards- Assist customers with setting up and navigating various programs- Promote the value of Gnani.ai’s software & services- Upsell/ Cross-sell Gnani.ai’s software & services- Promote value through customer experience- Assist in creating training courses and educational materials- Review customer complaints and concerns and seek to improve the customer experience.- Assist in conducting Customer Workshops on a periodical basisCandidate Persona- Proven work experience as a Customer Success Manager or similar role for a minimum of three years- Working in a SAAS organization is desirable.- Experience in dealing with large and mid size Enterprise customers in India- Should have a quota carrying experience- Exceptional ability to communicate and foster positive business relationships- SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plus- Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.- A bachelor or MBA degree is preferred.- This role requires fair amount of travel meeting your clients and working from the office location.
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Customer Success Manager
2 weeks ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
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Customer Success Manager
4 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
Mumbai, India Trellix Full timeSoftware Development Engineer in TestEnterprise Account Manager - Public SectorSoftware Sales EngineerSoftware Sales EngineerSenior SDETSenior SDETSoftware Development Engineer in Test (Linux, Python and Testing)Sr. Software EngineerCustomer Success Engineer - German SpeakingCustomer Success ManagerSenior Software EngineerSoftware Development Engineer (C++,...
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Customer Success Manager
4 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
3 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
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Customer Success Manager
3 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
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Customer Success Manager
3 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
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Customer Success Manager
2 weeks ago
Mumbai, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
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Customer Success Manager
2 days ago
Mumbai, Maharashtra, India Praan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
1 week ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
