Incident Manager
2 weeks ago
SourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - FemaleKey Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management knowledge base. Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries. Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.Requirement: Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents. Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix. Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service. Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform. Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO). Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management. Basic understanding of Linux and Kubernetes. Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in incident management, preferably in a platform operations environment. Strong understanding of ITIL or other incident management frameworks. Excellent problem-solving and analytical skills. Ability to work effectively under pressure and manage multiple priorities. Strong communication and interpersonal skills. Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA). Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.
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Incident & Major Incident Manager
1 day ago
New Delhi, India Tata Consultancy Services Full timeTCS present an excellent opportunity forIncident & Major Incident Manager Job Location: Kolkata , Bangalore, Chennai Experience required : 8-10 yrs Virtual Interview date: 17-Dec-25 (Wednesday)Required Technical Skill Set Proficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape – infrastructure, networks, and computing....
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Critical Incident Management
3 days ago
New Delhi, India HCLTech Full timeJob Title:Major/Critical Incident ManagerExperience:6–8 years Certification:ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of...
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Critical Incident Management
2 days ago
New Delhi, India HCLTech Full timeJob Title:Major/Critical Incident ManagerExperience:6–8 years Certification:ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of...
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Major Incident Manager
24 hours ago
New Delhi, India Tata Consultancy Services Full timeTCSWalk-In Driveat Bangalore!Please apply if you are interested!Walk In Drive Date: 20th Dec 2025 Walk In Drive Time: 09:00 AM – 1:00 PMJob title: Major Incident Management Location: Bangalore Experience: 4-6 YearsResponsibilities: As a Major Incident Manager, your responsibilities will include:• Managing Major Incidents, ensuring that they are logged,...
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CSS Incident Manager
3 weeks ago
New Delhi, India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 weeks ago
New Delhi, India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Major Incident Manager
7 days ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead...
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Major Incident Manager
6 days ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead...
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Technical Incident Manager
4 weeks ago
New Delhi, India KPG99 INC Full timeJob Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the...
