Technical Incident Manager

4 days ago


New Delhi, India KPG99 INC Full time

Job Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to restore normal service operation as quickly as possible to minimize the impact to business operations when incidents occur. Coordinates and drives incidents based on ITIL Incident Management.Responsibilities:· Participate in incident reviews (Problem Management)· Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable· Maintain a strong working understanding of Candescent software as a service (SaaS) products, systems, and architecture· Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development· Ensure SRE has met all technical requirements for operational readiness of SaaS offeringsRequirements:· Proven incident management experience· Leadership experience· Outstanding communications skills, both written and verbal (English)· Strong team-oriented attitude· Broad IT knowledge and experience· Excellent troubleshooting skills with experience· Strong Understanding of Information Technology Infrastructure Library (ITIL) practices· Working knowledge of Linux & Windows operating systems· Minimum rudimentary understanding of cloud technologyThanks and RegardsAshish Tripathi || US IT RecruiterKPG99,INCashish@kpgtech.com| www.kpgtech.com3240 E State, St Ext | Hamilton, NJ 08



  • New Delhi, India KPG99 INC Full time

    Title : Technical Incident Manager (ITIL) Location: Remote Duration: ContractJob Description Summary:Technical Incident Manager provides operational support for the availability .Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to...


  • New Delhi, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...

  • Incident Manager

    3 weeks ago


    New Delhi, India SourceFuse Full time

    SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...

  • Incident Manager

    3 weeks ago


    New Delhi, India SourceFuse Full time

    SourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management...


  • New Delhi, India Atlassian Full time

    Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • CSS Incident Manager

    22 hours ago


    New Delhi, India Atlassian Full time

    Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...


  • New Delhi, India Ingenico Full time

    Major Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...


  • New Delhi, India Ingenico Full time

    Major Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...


  • New Delhi, India Ingenico Full time

    Major Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...


  • Delhi, India KPG99 INC Full time

    Title : Technical Incident Manager (ITIL) Location : RemoteDuration : ContractJob Description Summary: Technical Incident Manager provides operational support for the availability. Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to...