Technical Incident Manager
4 days ago
Title : Technical Incident Manager (ITIL) Location: Remote Duration: ContractJob Description Summary:Technical Incident Manager provides operational support for the availability .Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to restore normal service operation as quickly as possible to minimize the impact to business operations when incidents occur. Coordinates and drives incidents based on ITIL Incident Management.Responsibilities: Act as a driver and/or primary point of contact for all major incidents Responsible for the effective implementation of the Incident Management process and carries out the respective reporting procedure Provide guidance to the incident participants Responsible for communicating incident details to the business Monitor the incidents to ensure that the Service Level Agreement are respected Ensure the closure of all incident records Participate in incident reviews (Problem Management) Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable Maintain a strong working understanding of CLIENT software as a service (SaaS) products, systems, and architecture Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development Ensure SRE has met all technical requirements for operational readiness of SaaS offerings Act as first escalation point for Availability Operations in the event of suspected or confirmed service interruption or degradation Analyze SaaS application faults and provide triage data to help identify and resolve service interruption or degradation Identify and assist in implementing proactive monitoring to ensure health, performance, and security of production services Propose and undertake routine preventative actions to avoid service interruption or degradation Complete projects within assigned deadlinesRequirements: Proven incident management experience Leadership experience Outstanding communications skills, both written and verbal (English) Strong team-oriented attitude Broad IT knowledge and experience Excellent troubleshooting skills with experience Strong Understanding of Information Technology Infrastructure Library (ITIL) practices Working knowledge of Linux & Windows operating systems Minimum rudimentary understanding of cloud technology
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Technical Incident Manager
4 days ago
New Delhi, India KPG99 INC Full timeJob Posting Title: Technical Incident ManagerLocation : RemoteDuration : 6-12 MonthsShift:- 9am-6pm EDTJob Description Summary: Technical Incident Manager provides operational support for the availability of Candescent’s Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the...
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Major Incident Manager
3 days ago
New Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...
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Incident Manager
3 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the incident management...
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Incident Manager
3 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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CSS Incident Manager
23 hours ago
New Delhi, India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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CSS Incident Manager
3 days ago
New Delhi, India Atlassian Full timeWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Major Incident Manager
2 weeks ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
2 weeks ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout IngenicoIngenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Major Incident Manager
1 week ago
New Delhi, India Ingenico Full timeMajor Incident ManagerAbout Ingenico Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades.With more than 40 million payment devices deployed...
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Technical incident manager
3 days ago
Delhi, India KPG99 INC Full timeTitle : Technical Incident Manager (ITIL) Location : RemoteDuration : ContractJob Description Summary: Technical Incident Manager provides operational support for the availability. Digital Banking service offerings across multiple cloud environments. Engages with the people and processes to monitor and maintain the availability of our environments and to...
