Critical Incident Management
2 days ago
Job Title:Major/Critical Incident ManagerExperience:6–8 years Certification:ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of resources, and maintaining clear communication with stakeholders. The individual will take ownership of major incident management, including handling P1 and P2 tickets, articulating issues effectively, understanding business impact, and initiating technical bridges to drive resolution. They will identify and bring the right technical experts onto the bridge, ensure the presence of the designated Major Incident Manager, and document all aspects of the incident, including technical impact and resolution steps. Regular communication with stakeholders during and after the incident is essential, along with tracking the issue to closure. The role also requires functioning as a Major Incident Manager during weekends or when managers are unavailable. Strong knowledge of ITIL processes is preferred, and the ability to coordinate cross-functional teams under pressure, communicate clearly with both technical and business audiences, and make quick decisions in a fast-paced environment is critical for success. Qualifications Candidates should have relevant 5 years of experience in incident management and a strong understanding of ITIL processes, with certification preferred. The role demands excellent communication skills, the ability to coordinate cross-functional teams under pressure, and the capability to make quick decisions in a fast-paced environment.
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Critical Incident Management
3 days ago
New Delhi, India HCLTech Full timeJob Title:Major/Critical Incident ManagerExperience:6–8 years Certification:ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of...
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New Delhi, India NeerInfo Solutions Full timeDescription :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.Must have skills :Critical Incident Management Minimum12year(s) of...
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New Delhi, India ARA Resources Pvt. Ltd. Full timeFinal Job Description About the Client ARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC. Job Description – IT...
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Delhi, India ARA Resources Pvt. Ltd. Full timeFinal Job Description About the Client ARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC. Job Description – IT...
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Delhi, India ARA Resources Pvt. Ltd. Full timeFinal Job DescriptionAbout the ClientARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC.Job Description – IT...
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Hiring for Critical+Major Incident Manager
3 weeks ago
Delhi, India Mount Talent Consulting Pvt Ltd. Full timeAbout the Company As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - FemaleKey Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Major Incident
4 days ago
New Delhi, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem Management Job Location: Chennai / Kolkata Experience required: 6-10 yrs Skills: Major Incident & Problem ManagementInterview date: 12-Dec-25 (Friday)Key responsibilities: Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop...
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Major Incident
7 days ago
New Delhi, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem Management Job Location: Chennai / Kolkata Experience required: 6-10 yrs Skills: Major Incident & Problem ManagementInterview date: 12-Dec-25 (Friday)Key responsibilities: Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop...
