Manager Infrastructure Engineering- Critical Incident Management
3 weeks ago
Final Job DescriptionAbout the ClientARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC.Job Description – IT Service Management RepresentativeLocation:Pan India/BangaloreRole OverviewWe are seeking an experiencedIT Service Management Representativeto oversee and manage the delivery of IT production systems and services. The role involves supporting the entire infrastructure service management lifecycle, ensuring client satisfaction, mitigating risks to services, and maintaining high availability of production systems and devices. You will play a key role in operational excellence and driving improvements across IT operations.Key ResponsibilitiesAct as a Subject Matter Expert (SME) for Critical Incident Management and IT Service Operations.Lead and collaborate with cross-functional teams to ensure seamless service delivery.Take ownership of team decisions and guide team members toward performance excellence.Work closely with multiple internal teams and contribute to key operational decisions.Provide effective solutions to complex problems impacting multiple teams.Conduct and facilitate training programs to elevate team capabilities and encourage knowledge sharing.Monitor, measure, and analyze service performance metrics to identify areas of improvement.Ensure continuous availability and performance of production systems and services.Professional & Technical SkillsMust-Have SkillsExpertise inCritical Incident Management , with a minimum of 12 years of hands-on experience.Strong knowledge ofIT Service Management (ITSM) frameworks , particularlyITIL .Proven experience inincident response ,major incident handling , andescalation management .Ability to troubleshoot and resolve complex technical issues under pressure.Familiarity with service monitoring tools, dashboards, and operational technologies.Additional InformationThis role is based inGurugram .Candidates must meet the requirement of15 years of full-time education .Ideal for individuals who excel in high-impact environments and can manage critical production systems efficiently.
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Delhi, India ARA Resources Pvt. Ltd. Full timeFinal Job Description About the Client ARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC. Job Description – IT...
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New Delhi, India ARA Resources Pvt. Ltd. Full timeFinal Job Description About the Client ARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC. Job Description – IT...
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Critical Incident Management
3 days ago
New Delhi, India HCLTech Full timeJob Title:Major/Critical Incident ManagerExperience:6–8 years Certification:ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of...
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Critical Incident Management
3 days ago
New Delhi, India HCLTech Full timeJob Title:Major/Critical Incident ManagerExperience:6–8 years Certification:ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of...
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Hiring for Critical+Major Incident Manager
3 weeks ago
Delhi, India Mount Talent Consulting Pvt Ltd. Full timeAbout the Company As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational...
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New Delhi, India NeerInfo Solutions Full timeDescription :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.Must have skills :Critical Incident Management Minimum12year(s) of...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
New Delhi, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - FemaleKey Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Infrastructure Engineer
2 weeks ago
New Delhi, India Lenovo Full timeHiring: Infra Engineer (Linux/Windows – Incident & Event Management)Location: BangaloreShift: 24×7 RotationalFunction: Lenovo – SAP Managed ServicesRole OverviewWe are looking for an Infra Engineer to proactively monitor and manage infrastructure-level alerts and incidents, ensuring high availability and performance of SAP landscapes hosted on Azure and...
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Infrastructure Engineer
3 weeks ago
New Delhi, India Lenovo Full timeHiring: Infra Engineer (Linux/Windows – Incident & Event Management) Location:Bangalore Shift:24×7 Rotational Function:Lenovo – SAP Managed ServicesRole Overview We are looking for an Infra Engineer to proactively monitor and manage infrastructure-level alerts and incidents, ensuring high availability and performance of SAP landscapes hosted on Azure...
