Assistant Vice President Operations

4 weeks ago


delhi, India Live Connections Full time
13 Plus years of experience in Insurance Operations (P&C Preferred)
Experience of handling a Span of 80 Plus FTE’s along with Managers
Comfortable with night shifts (9PM to 6AM)
Drive & achieve productivity enhancements
Own weekly/monthly management reports & highlight relevant gaps &/or concerns
Oversee migration & stabilization of new processes
Conduct regular meetings with team leaders & resolve concerns
Conduct skip level meetings with team members & resolve escalations
Own rewards & recognition schemes for assigned processes/teams
Oversee L&D trainings for self & team leaders
Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes
Manage client relationships and escalations
Strategic Initiatives
Explore opportunities to move processes to the GSC satellite office
Participate in special projects/organization wide initiatives

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