Client Relationship Manager
4 weeks ago
About HealthSetGo Education
HealthSetGo Education is India's largest healthcare organization for schools with the mission to nurture the largest network of health promoting schools; hence achieving the vision of a healthy India. Founded by Priya Prakash, HealthSetGo currently operates in over 77+ cities across India with 250,000+ students and parents under its award-winning flagship Health Program HealthSetGo CARE which monitors the healthy growth and health education of students at School. Aligned with the Sustainable Development Goals 3&4, HealthSetGo aims to nurture India’s health ecosystem. HealthSetGo has won many awards including Indian Education Award, IDA Award, Healthcare Innovation Award, Cartier Women’s Initiative Award with its founder being inducted into the Forbes 30 under 30 Asia 2018 and Forbes 30 under 30 India 2020 list.
About the Founder
Priya Prakash is a healthcare entrepreneur and the Founder and CEO of HealthSetGo. Under her leadership, the organization, in a span of 4 years has become India's largest healthcare organisation for schools which currently operates in over 77+ cities across the country, impacting 250,000 students and parents. She has been recognised as Forbes 30 Under 30 Asia & India - Healthcare & Sciences, and has been the recipient of the Global Citizen Prize, Cartier Women's Initiative Awards, and Unilever Young Entrepreneur Award. Priya is the Founding Curator of the Gurgaon Hub of the World Economic Forum, Advisory Council Member, Orygen Global, and a Member of the Future Generations Commission on Health and Climate Change . Additionally, she’s a State Level Olympic Weightlifting Champion, avid health blogger and has been featured in various national and international publications for her work. Priya holds a degree in Mathematics from Lady Shri Ram College, and an education in Social Entrepreneurship from INSEAD.
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Job description
Mission of the Position
As a Client Relationship Manager (Key Account Manager) you will be responsible to liaison with private and public school stakeholders pan India to provide training and orientation for deployment of the HealthSetGo Education's School Health Programs. Creating awareness and impact on-ground in various locations across the country and monitoring and evaluating behavior change in health outcomes as a result of the program deployment. The role would be office based and would largely involve training through telephonic/ web medium wherein the performance of the program would be the deliverable expected from the role.
Primary Activities
- Orientation of new schools onto the HealthSetGo platform post sales.
- Coordination for administrative documents with the school.
- Virtual (Telephonic/web) training for school coordinators and teachers.
- Orientation of the program to the highest stakeholders in the school such as principals and directors.
- Promotion of new services of the organization to existing clients.
- Liaising with schools to drive and motivate school stakeholders to deploy the health education activities within schools.
- Responsible for operational efficiency & service delivery.
- Take up client relationship management responsibilities.
- Ensure compliance with company's policies and operational guidelines.
- Ensure monthly engagement with each stakeholder.
- Escalate related risks and concerns when necessary.
- Should have strong client orientation and willingness to maintain a balanced approach when resolving client complaints.
- Monitor and Evaluate activities on a monthly basis.
- Suggest reward and recognition opportunities for the community of schools.
- Create daily, weekly and monthly report on the performance of the program in assigned schools.
Must Have – Minimum Requirements
- Must be a graduate or equivalent with an MBA or Management degree preferred with 2-3 years of relevant work experience. Should have at least experience of 1 Year in client or relationship management.
- Experience of working in similar profile with healthcare program/ School Operations/ Client management in a prior role would be preferred.
- He/she should be able to deal with ambiguity and navigate through challenges effectively.
- Excellent communication in English is a must. Knowledge of other regional languages is a bonus.
- Should have sound knowledge of basic computer skills Microsoft Office (Excel and PowerPoint).
Personal Attributes-
- Exceptional interpersonal and organizational skills.
- Planning for project implementations and adherence to timelines.
- Strategic orientation combined with operational strength/task orientation.
- Good influencing skills, able to persuade others to adopt specific courses of action.
- Consultative approach and ability to build long-term relationships.
- Can work autonomously but is also a team player.
- Self-motivated and positive with “Can do” attitude.
- Good time manager: Well organized, able to set and reset priorities.
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