Client Relationship Executive

1 month ago


Gurugram Haryana, India Heine Corporation Full time

Job Description:
**Responsibilities**:

- Building Relationships: Develop and maintain strong relationships with clients to understand their needs and preferences. Act as a trusted advisor and point of contact for all client-related matters.
- Issue Resolution: Handle client complaints and resolve issues effectively and efficiently. Work closely with internal teams to address client concerns and ensure timely resolution.
- Product/Service Knowledge: Develop a deep understanding of our products or services to effectively address client queries and provide relevant information as needed.
- Feedback Collection: Gather feedback from clients regarding their experience with our products or services. Use this feedback to identify areas for improvement and make recommendations for enhancements.
- Documentation: Maintain accurate records of client interactions, transactions, and inquiries using our CRM system. Ensure all client information is up-to-date and easily accessible.

**Requirements**:

- Bachelor's degree in business administration, Marketing, or related field.
- Proven experience in a customer-facing role, preferably in customer service or client relationship management.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and composed under pressure.
- Strong interpersonal skills with the ability to build rapport quickly.
- Familiarity with CRM software and tools is a plus.
- A customer-centric approach with a genuine desire to help and assist clients.

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in B2B Market ?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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