Business Development Manager

4 weeks ago

Bengaluru, India upGrad Full time
Business Development Manager (B2B)

upGrad Campus Degree B2B/ B2I

upGrad

is an online higher education platform providing rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.

upGrad Campus,

part of upGrad, focuses on getting college students job ready by bridging the gap between the college curriculum and the industry requirements through its tech and content solutions.

The Role :We are looking for a Junior-Mid level sales professional who has prior experience in building and maintaining customer relationships and key account/relationship in the B2B space, preferably with higher education institutes (HEIs).In the education sector. management/relationship manager. account management, and can take responsibility for acquiring and strengthening Higher Education customers across institutional segments and open and build markets/regions in the assigned territory as an individual contributor.

Responsibilities :Product Adoption and Usage:

Own responsibility for adoption and usage of product. Act as subject matter expert to train customers (higher education institutes) and partners. Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention and footprint growth. Benchmark progress on a quarterly basis, gather program measurements. Track and analyze the data to ensure achievement of the business goals agreed. Regular interaction with customers to update them on the progress, understand challenges and resolve them within specified time frames.Account Management:

Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of company solutions. Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners. Drive and conclude product renewals, timely billing and payment collection.Customer Empowerment:

Be the Voice of the Customer and a strong advocate for your customers' interests to the organization. Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap. Identify use cases not yet covered by our current platform / patterns on issues faced by customers.Account Growth:

Creation of upsell and cross sell opportunities in your accounts by deepening customer relations, driving product usage and making a plan together with the customer to grow business in their institutes. Work closely with the regional BDMs to convert opportunities into sales.

Qualification :Graduate/post-graduate in Engineering, Science or Management

Experience :3-6 years of Key Account Management/B2B Customer Service

Requirements :Fluent in English and local languagePerseverance, sincerity, out-of-box thinking and patience to manage large institutional customers and lengthy sales cycles.Ability to work in remotely distributed teams with experience in B2B account management, customer success, cross-team coordination and escalation management.Self-motivated, independent, proactive team player, with excellent interpersonal skills and ideas to build and nurture customer relationships.Strong communication and public speaking skills with ability to influence people and stakeholders of CXO level.Has own vehicle and willing to travel extensively within the allocated region

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