Workforce Management Specialist

2 weeks ago


tamil nadu, India SourceHOV Full time
About Exela
Exela Technologies, Inc. (“Exela”) is a global business process automation ("BPA") leader combining industry-leading enterprise softwareand services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in workflow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe. Exela partners with customers to improve user experience and quality throughoperational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud- enabled global delivery model. We are 18,000 employees strong across the Americas, Europeand Asia. Our client list includes 60% of the Fortune® 100, along with many of the world’s largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.
Essential Functions and Responsibilities
Effectively Analyze large volumes of Data, communicate Actionable insights and drive improvement based on solid data and analytics.
Must have an around 4 Years of experience in Capacity planning and forecasting.
Design and develop new ways of working with the back office areas to support best in class Productivity & Cost management.
Derive Accurate Forecasting and capacity planning for effective Resource Utilization
The workforce Manager is responsible for management & direction of the workforceteam. Manages a team of WFM & Operational analysts.
Conduct analysis and recommends solutions to Productivity issues over multiple Sites
Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
Responsible for effective Planning and Analysis to maximize Revenue, Volume Handled and Profitability
Responsible for Forecasting Accurate Workload Responsible for creative & efficient Workforce solutions to resource constraints.
Responsible for leading, developing and managing a team of WFM Experts
People in Level 5& 6 with 5+ years of experience in Healthcare/F&A with expertise in Excel workings may apply, candidate appeared earlier may not apply.
Desired Candidate Profile
Full Time Degree in Engineering, Economics, Mathematics, Statistics, Commerce or MBA
Highly Proficient in advanced MS Excel Analytical and logical thinker outstanding communication skills
Expert knowledge of BFSI/Healthcare/Back Office Staffing fundamentals with a key focus on resource Optimization
Ability to work within team and manage/prioritize workload effectively, managing expectations with key stakeholders.
Proven team management skills, including the ability to lead, Influence, Motivate, coach and develop others.

  • tamil nadu, India HCLTech Full time

    WALK - IN FOR EXPERIENCED WFM - 15th to 17th MAY 2024 - 11am - Meet HR Dougles @ Sholinganallur ELCOT campus.Work Location: Sholinganallur ELCOT Chennai.Interview Mode : Face to Face InterviewTime : 11:00 AMInterview Date: 15th to 17th MAY 2024Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119Contact HR: Dougles Prem Kumar .NExperience...


  • tamil nadu, India Optima Response Management Pvt. Ltd. Full time

    Company DescriptionOptima Response Management Pvt. Ltd. is a 360-degree marketing services company based in Chennai. We specialize in Full Service and Digital Marketing including E-commerce. Since our establishment in 2008, we have delivered value to some of the biggest companies in the world, in the country, and those aspiring to join that league.Role...

  • Sales Specialist

    1 week ago


    tamil nadu, India Prinova Full time

    Company DescriptionPrinova is a leading provider of short-run packaging solutions located in Madhavaram. Our mission is to redefine short-run packaging by prioritizing customer needs with unparalleled flexibility, cutting-edge technology, and innovative approaches. We are committed to helping your brand shine in the market.Role DescriptionThis is a full-time...

  • DevOps Specialist

    1 month ago


    tamil nadu, India Horizon56 Full time

    Are you an expert in managing Azure infrastructure and application deployment in scale ? Are you service-minded, not afraid to take responsibility and can work independently? Then this position is for you.Salary Range - Between 20 Lakhs to 40 Lakhs INR per annum depending on qualifications and experience.At Horizon56, we are developing and implementing...

  • CRM Specialist

    2 weeks ago


    tamil nadu, India Artifex HR Private Limited Full time

    Job Title: CRM SpecialistLocation: ChennaiArtifex HR is hiring for a client, whose name is synonymous with luxury real estate development in Chennai. They are well known for crafting extraordinary and iconic projects that redefine the city's skyline. Committed to innovation, quality, and customer satisfaction, they aim to exceed expectations and deliver...


  • tamil nadu, India Aetram Group of Companies Full time

    Job Description – Ads Specialist· Our Digital Advertising team is looking for an Ad Specialist, with a focus on both SEM and social media, to add to the growing team· This person is responsible for working closely with the clients of our Partners and the creation, monitoring, and optimization of Advertising Campaigns on platforms including Facebook,...


  • tamil nadu, India CIRCOR International, Inc. Full time

    Commodity SpecialistORGANIZATIONAL STRUCUTREBUSINESS: CIRCOR A&DLOCATION: Coimbatore, IndiaDIRECT REPORTING: Director of A&D Global Supply ChainFUNCTIONAL REPORTING: TBDPOSITION DETAILSPosition SummaryThis role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense Business. This...


  • tamil nadu, India Able Ventures Full time

    Company DescriptionAble Ventures is a leading human resource management consulting firm based in Chennai. With over 15 years of thought leadership, we offer a fresh and innovative approach to talent development. Our services include assessments, training, consulting, and e-learning, providing a comprehensive talent management and growth experience for our...


  • tamil nadu, India NielsenIQ Full time

    ABOUT THIS JOBClient Solutions Specialist is responsible for driving the requirements gathering phases of projects, liaising with business users to develop high quality business and functional requirements and work with stakeholders to analyze issues and propose solutions The Client Solutions Specialist also understands processes within the different...


  • tamil nadu, India Reddiar Tools Centre Full time

    Company DescriptionReddiar Tools Centre is a leading supplier of engineering tools in India. With a customer base ranging from small workshops to large manufacturing companies, we have served thousands of customers across India and in countries like Sri Lanka, Singapore, Malaysia, and the Middle East. At Reddiar Tools Centre, our priority is to solve our...


  • tamil nadu, India MX Full time

    Job SummaryWe have an immediate need for an internal IT support Specialist. The IT Support Specialist will report to the Senior Manager of IT Operations. The primary responsibility of the IT Support Specialist is to handle internal IT support needs in our MX India office . In addition, the IT Support Specialist will be responsible for maintaining end user...


  • tamil nadu, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India.Main responsibilities• Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires.• Determine most technical appropriate and cost-effective solutions•...


  • tamil nadu, India Revature Full time

    Title : Front End Website ManagerCompany Overview Revature is a tech engineering services provider with a focus on talent enablement and talent transformation in both bespoke services and enterprise applications. The company works with Fortune 500 companies, government organizations, and top systems integrators to grow their business by providing highly...


  • tamil nadu, India Atatus Full time

    Company DescriptionAtatus is an all-in-one observability platform designed for engineers, offering comprehensive tools for monitoring, analyzing, and troubleshooting your entire stack. We provide a unified view of your telemetry data including metrics, logs, and traces in a single pane of glass enabling teams to quickly identify and resolve issues, optimize...


  • tamil nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Sr. Specialist

    5 days ago


    Tamil Nadu, India Shell Business Operations Full time

    JOB PURPOSE: The Upstream Revenue Accounting Senior Specialist role is responsible for managing the Revenue Accounting activities which encompasses High-level Validation of Revenue, Royalty covering gas/oil / condensate-related recordings Involved in activities related to revenue set-up of new fields/wells and review for compliance in line with applicable...


  • tamil nadu, India CMA CGM Global Business Services (India) Full time

    Overview:As a Functional Training Manager, you will play a critical role in ensuring the effectiveness andefficiency of our workforce by designing, implementing, and managing comprehensive trainingprograms. Your primary focus will be on developing training initiatives that enhance employees'skills, knowledge, and performance within their respective...


  • tamil nadu, India Verizon Full time

    Job DescriptionJob DescriptionThe Corporate Systems Group (CSG) Organization is an exciting center of excellence supporting all of Verizon. Our team is a catalyst to Verizon's future with a focus on creating networks that move the world forward through the power of emerging technologies. You will act as a thought leader and a forward-leaning partner with...


  • tamil nadu, India Roanuz Full time

    Roanuz is currently hiring Business Development specialist!We are looking for zestful people with undying curiosity.We are looking for young minds who challenge the status quo.Do you think you could be one of the unique picks in our quickly growing team?Look into our website to know more about us!As our Business Developer, you will get toBuild Business...


  • tamil nadu, India Rently Full time

    About Us:Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an...