Customer Service Representative

3 days ago

Bengaluru, India PEI-Genesis Full time

Location: office-based in Bangalore, India

Job title: CSR(Customer Service Rep)

Key requirement: at least 2 or more years of customer service and sales order processing related working experience, with ERP system experience.

Report line: Regional Sales Manager(South India)


PEI-Genesis is one of the world’s fastest assemblers of precision connectors and cable assemblies. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.


Provides administrative assistance for sales representatives and Manager. Performs all duties in a manner which ensures total quality and effective customer service. Answers all incoming telephone calls for a specific branch location. Greets and directs visitors at the establishment, determining nature of business and needs. Must be able to speak and communicate effectively in English.


EDUCATION/EXPERIENCE/SKILLS

Colleague or equivalent. 2 years or more of applicable experience desired. Worked in connector, electronics and electrical industry preferred.


ESSENTIAL TASKS AND RESPONSIBILITIES (Other duties may be assigned.)

  • Answers and routes all incoming telephone calls in a cheerful, courteous and timely manner.
  • Takes clear, concise and correct messages as needed
  • Greets all branch visitors and announces their arrival to appropriate staff member.
  • Maintains neat and orderly appearance of workstation and lobby area.
  • Monitor security cameras.
  • Enters all customer orders for the branch and then reviews the order confirmation for errors.
  • Use backlog reports to expedite customer orders to secure on-time delivery.
  • Performs stock checks and obtains delivery information (may utilize on-line vendor access) for sales representatives to process customer quotes.
  • Process and track return material authorizations (RMA’s).
  • Sends samples, line cards and sales literature to customers and potential customers.
  • Performs a variety of clerical duties as time permits (such as typing, faxing, sorting mail, filing, etc.)
  • Prints and reviews daily, weekly, bi-weekly and monthly reports as instructed by Manager. These reports to include but not be limited to backlog reports, sales order hold reports, customer open order reports, and monthly numbers.
  • Orders and restocks all necessary office supplies.
  • Participates actively in PEI’s total quality process.

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