Customer Activation Specialist

24 hours ago

Gurugram, India SoftwareOne Full time

Role Overview

The Customer Activation SME (AWS) is responsible for managing the pre-sales operations tasks. This role is key to ensuring SoftwareOne can maintain our overall customer experience by providing cloud publisher expertise and enabling the sales team to focus on their core selling activities. The Associate will provide guidance to the sales team and customers on the on-boarding process along with complete knowledge solutions around the program in the hyperscales (Microsoft, AWS, Google).

Role & responsibilities

  • Maintains basic level knowledge of service and solution offerings specific to publishers and is a customer-facing resource for sales activities alongside SoftwareOne resources.
  • Serve as the Subject Matter Expert on publishers Products and Licensing for internal contacts and customers
  • Customer quoting
  • Demonstrates effective interaction skills by providing pricing and delivery information in response to inquiries, concerns, and requests. Must have Research driven approach to find all relevant information required to complete tasks.
  • Understanding the business of hyperscaler programs (Microsoft, AWS, Google) & support the Global Subsidiaries and customers with the required knowledge.
  • Providing the knowledge Solution on commercial onboardings
  • Supporting the sales team and customers by resolving their pre- and aftersales queries with deep understanding of the programs
  • Pushes him/herself to continuously improve customer experience and achieve customer delight.

Preferred candidate profile

  • Graduate/Post Graduate Degree holder
  • AWS Certified Cloud Practitioner certification is required
  • Prior experience in similar role
  • Fluent in English with excellent command over grammar
  • Excellent interpersonal, verbal and written communication, analytical are also required.
  • Publisher Knowledge on Microsoft, AWS or/and Google (preferable)
  • Additional Language knowledge would also be an added advantage to possess.
  • Should be able to manage multiple tasks simultaneously, while completing work within allocated time frames as an individual contributor
  • Solid problem solving, consultative and research skills
  • Ability to analyze information with attention to detail
  • Ability to work in a fast-paced team environment
  • Ability to research multiple sources to find data
  • General math skills, PC proficiency, knowledge of MS Office, Adobe Acrobat, and ERP Systems
  • Reliable work ethic within a team environment
  • Proven ability to be hands on within a heavy workload environment
  • Must be a team player and able to work with and through others.

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