Technical Account Manager

3 weeks ago

Mumbai, India Awign Expert Full time

Job Description


Experience: Minimum 4+ years


Duration: Permanent Role


Note: Remote


Job Title: Technical Account Manager

Team: Customer Success

Reporting: Customer Success Manager


Job Responsibilities

• Experience required: 3 to 6 years in the industry.

• Onboarding new clients on Nitrogen

• Understanding the client’s requirements

• Active support on Client’s tickets

• To address the client’s issue

• Managing and enhancing the product features

• Translating the client’s requirement with the Product team to enhance the new feature sets.

• Analyzing the data and preparing reports.

• Ownership of accounts and willing to support on client's requests on tickets.


Required Technical Skills:


Must have

• Excellent knowledge of HTML, JS, and CSS frameworks

• Good knowledge of web application frameworks.

• Good knowledge of Advanced Java/Node JS/Golang/JavaScript.

• Excellent communication skills

• Good knowledge of Version Control Systems and Build processes.

• Good analytical and problem-solving skills.


Nice to have

• Cloud Platform experience (GCP/AWS/Azure)

• Kubernetes and Docker experience


Education Qualification

• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

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