Technical Account Manager

4 weeks ago

Mumbai, India Karix Full time

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.


Location: Goregaon, Mumbai (WFO)


What you'll be Responsible for?

  • Managing the existing key accounts
  • Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
  • Manage escalated customer complaints her major incidents
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
  • Responsible to maintain accurate records of discussions or correspondence with customers
  • Analyze statistics and other data to determine the level of customer service being provided by the organization
  • To build and grow good client relationship to ensure retention and business growth.
  • To liaise with internal teams to ensure resource availability for on-time project delivery
  • To maximize revenue from existing accounts and develop new accounts within current clients
  • Collaborate with internal business teams to discuss on possible improvements to customer service
  • Conduct regular review meetings with customers to discuss on issues
  • Prepare weekly MIS including project status report


What You'd have?

  • 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
  • Engineering Graduate in Computer Science or Electronics
  • Proactive, Self-Motivated
  • Analytical mindset to solve issues with focus on client/customer requirement
  • Takes initiative and accountability
  • Team Player and actively engage and contribute in the team
  • Ability to manage timelines effectively
  • Must have attention to detail
  • Flexible to work in 24x7 environment
  • Excellent communication in English (written & verbal) and interpersonal skills


Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.


Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

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