Technical Account Manager, Premier Elite
2 days ago
What you can expect
As a Technical Account Manager, you will provide white-glove service to Zoom's Premier Elite customers, partnering with Technical Account Engineers to guide customer application development using Zoom's API and SDK. You will collaborate cross-functionally with Customer Success, Sales, Support, Engineering, and Product teams to ensure seamless execution and a consistently exceptional customer experience. Your focus will be on building trust, proactively resolving issues, and serving as a strategic partner to the client. This role is based in Bangalore, India.
About the Team
The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.
What we're looking for
- Have a Bachelor's in Engineering/Computer Science/Technology, or equivalent work experience
- Possess at least 5 years of experience in a technical, customer-facing position
- Demonstrate proficiency in API integration and SDK development across multiple platforms
- Be customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction
- Be able to articulate complex technical topics, diplomatically address customer concerns, and provide consistently high levels of customer satisfaction and retention
- Possess experience with Video Conferencing (VC), Web Conferencing vendors, IP Telephony, SIP/ H323, and Audio/Video codecs— considered a plus.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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