Technical account manager
2 months ago
Location: Mumbai
Company: Softcell Technologies Global Pvt. Ltd.
About Softcell:
Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to drive business success. Join our dynamic team to help shape the future of IT in India.
Job Overview:
As a Technical Account Manager (TAM) at Softcell, you will play a crucial role in building and maintaining long-term relationships with our enterprise customers. You will be the trusted advisor and key point of contact, responsible for ensuring our clients’ technology investments align with their business goals. This role requires a blend of technical expertise, business acumen, and exceptional communication skills.
Key Responsibilities:
Trusted Advisor and Mentor: Serve as the primary technical contact for clients, providing expert advice and guidance to maximise the value of their IT investments.
Technical Alignment: Understand the client’s business objectives and align technology solutions to meet these goals effectively.
Technology Advocacy: Advocate for best-in-class technology solutions that drive business growth and ensure clients are equipped with the latest innovations.
Account Management: Manage and nurture client relationships, ensuring high levels of customer satisfaction, retention, and growth.
Pre-Sales and Post-Sales Support: Collaborate with the sales team during the pre-sales process and continue to provide technical support after implementation.
Project Tracking and Coordination: Oversee the implementation of IT solutions, ensuring projects are delivered on time and within scope, while addressing any technical challenges that arise.
Knowledge Sharing: Educate clients on new features, upgrades, and best practices to optimise their use of our solutions.
Reporting and Documentation: Provide regular updates and reports to clients and internal teams on the status of projects and ongoing support activities.
Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., PMP, ITIL, or relevant vendor certifications) are a plus.
Experience: 5+ years of experience in a similar role, preferably within a Systems Integrator or IT solutions provider.
Technical Skills: Strong understanding of IT infrastructure, cloud computing, cybersecurity, and enterprise software solutions.
Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into business language.
Problem-Solving: Proven ability to diagnose and resolve technical issues, with a focus on delivering solutions that meet client needs.
Customer-Focused: Demonstrated track record of maintaining strong customer relationships and driving client success.
Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritise and meet deadlines.
What We Offer:
Growth Opportunities: Softcell is committed to the professional development of our employees. We provide ample opportunities for career advancement and skill enhancement.
Innovative Environment: Work in a dynamic, forward-thinking company that values innovation and collaboration.
Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, retirement plans, and performance-based bonuses.
How to Apply:
If you are passionate about technology and customer success, and you have the skills and experience to thrive in a fast-paced environment, we would love to hear from you Please submit your resume and cover letter via Linked In.
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