Technical Account Management Lead
3 days ago
About Our Team
CleverTap is a leading customer engagement platform that helps brands unlock limitless customer lifetime value. With over 2000 brands like Domino's, Levis, Jio, Papa John's, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco trusting our platform, we are committed to helping businesses build personalized experiences for their customers.Our technology is powered by TesseractDBTM – a purpose-built database for customer engagement, offering speed and cost efficiency at scale.
We are backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, with our headquarters in San Francisco and presence across multiple locations worldwide.
Job Overview
This role involves managing technical account relationships with key clients, ensuring they achieve maximum ROI from our platform. If you have experience in technical account management and want to join a team of experts who share your passion for delivering exceptional customer experiences, we would love to hear from you.Key Responsibilities
- Manage a portfolio of technical accounts to ensure they meet their business objectives- Collaborate with cross-functional teams to develop and execute account plans
- Analyze customer data to identify opportunities for growth
- Develop and maintain strong relationships with key decision-makers
Requirements
- Bachelor's degree in Computer Science or related field- Proven experience in technical account management (5+ years)
- Strong understanding of customer engagement platforms and technologies
- Excellent communication and negotiation skills
- Ability to analyze complex data and identify trends
Salary Range:$120,000 - $180,000 per annum
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