Senior Manager

4 weeks ago


Gurgaon, India Delhivery Full time
Job Description:

Specific day to day responsibilities will include, but will not be limited to the following:

1. Setup, plan and implement operations for FTL (Full Truck Load) business.2. Responsible for ensuring 99%+ on time delivery performance of all FTL trucks in the network.3. Setting up and enabling 100% real time quality checks for both vehicle and documentation before loading.4. Ensuring faster recovery and delivery of vehicles which get delayed due to various exceptions.5. Managing (hiring, training, execution) Implants at client location for firstmile operations including cost control.6. Improve Firstmile Operations Productivity for the team including process and product improvements.7. Ensure manpower planning to be done timely and aligned within TAT.8. Work with the tech team to add new features in overall daily working for better performance of the team.9. Manage large teams and have an innovative, transformation mindset to identify improvement opportunities to optimize processes, decrease costs.10. Review operational metrics including on time delivery, timely arrival, loading, auto tracking consent.11. Keeping the transaction pendency to the minimum, ensuring effective and timely closure.12. Conduct process and training for the team members to help achieve KPIs as well as growing them to the next level.13. This will be a team handling role14. It is a 6day working (WFO) role

Qualifications:

- Bachelor’s degree in commerce / MBA- Strong communication skills with the ability to confidently work with cross-functional teams.- Intellectual and analytical curiosity – initiative to dig into the why, what & how.- Strong number crunching and quantitative skills.- Advanced knowledge of MS Excel and PowerPoint

Experience:

- 5+ years of work experience in Operations handling teams preferably in Logistics, but open to other industries as well with similar expertise- Able to work independently as well as in a team.- Ability to thrive in a dynamic environment with a high degree of ambiguity.- Excellent analytical, problem solving and organizational skills.

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