RCU Digital Fraud Team Member-Ho
4 weeks ago
Job Role:
- Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds.
- Thorough knowledge on regulatory requirements on handling digital frauds
- Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks.
- Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.
- Sending rejection letters to the customers
- Immediate action on the UE raised and ensure end to end investigation and closure.
- Recommend Process changes basis learning
- Tracking & follow up on the Unusual Events & Incidents to ensure timely closure
- Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.
- Regular updating of NCIF & K-Force
- Handling internal as well as external communications
- Excellent written and oral communication skills
Job Requirements:
- Minimum 2 years of work experience
- Strong analytical, communication & follow-up skills
- Good knowledge of Ms Excel, Ms Word & PowerPoint
- Capability of pre-empting risks & trend and eye for details.
- Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes
- Capability of pre-empting risk lines & trends through data.
Strong follow-up ability & keenness/ Proficient in Excel
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