Associate manager

3 days ago

Bengaluru, India Navi Full time

About the TeamThe Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.About the RoleNavi is looking for an Associate Manager– Fraud Risk & Strategy (Investigation) to lead and execute high-quality, end-to-end fraud investigations across its financial services businesses, including Lending, Payments, Digital Gold, and AMC. This role is crucial in safeguarding Navi against financial fraud by identifying fraud triggers, uncovering root causes, supporting recovery efforts, and collaborating closely with internal teams and external stakeholders, including law enforcement agencies. The role demands strong analytical capabilities, field investigation skills, and a proactive mindset to detect and mitigate fraud risk at scale.What We Expect From YouEnd to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee fraudsGather evidence, interview witnesses, with field visits wherever requiredLiaison with stakeholders (internal & external) for investigationWork towards fraud recovery and necessary corrective action (initiating police case / legal action, etc.)Understand MO and create RCA of each case, presenting quality reports to all relevant stakeholders and senior managementCall customers to understand the application process, other issuesCheck KYC regularly for fraud triggersHindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusionHelp maintain internal MIS on Frauds, repository of investigation reports, complaints, etc.Be proactive in identifying and following up on anomalies/areas of concernMaintain agreed TAT and Quality management of RCU activityWork on improving Hit rate, report qualityMonth-end support, billingMust HavesAnalytical and investigation skills (lending products, digital lending &

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