Digital Fraud Team Member

1 week ago

Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 12,00,000 per year

RCU Digital Fraud Team Member-Ho & Support-Internal Control

Job Role:

  • Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds.
  • Thorough knowledge on regulatory requirements on handling digital frauds
  • Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks.
  • Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.
  • Sending rejection letters to the customers
  • Immediate action on the UE raised and ensure end to end investigation and closure.
  • Recommend Process changes basis learning
  • Tracking & follow up on the Unusual Events & Incidents to ensure timely closure
  • Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.
  • Regular updating of NCIF & K-Force
  • Handling internal as well as external communications
  • Excellent written and oral communication skills

Job Requirements:

  • Minimum 2 years of work experience
  • Strong analytical, communication & follow-up skills
  • Good knowledge of Ms Excel, Ms Word & PowerPoint
  • Capability of pre-empting risks & trend and eye for details.
  • Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes
  • Capability of pre-empting risk lines & trends through data.

Strong follow-up ability & keenness/ Proficient in Excel

Experience LevelEntry Level

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