Customer Support

4 weeks ago

india iScale Solutions Full time
Job Description

We are seeking a detail-oriented and customer-focused individual to join our team as a Travel Concierge. As a Travel Concierge, you will be responsible for providing exceptional service to our clients by assisting with travel arrangements, reconfirmations, and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.


Responsibilities: 

  • Ensure all reconfirmations are completed promptly and accurately.

  • Conduct outbound calls to reconfirm bookings with various suppliers including hotels, helicopters, trains, transfers, taxis, car rentals, and direct suppliers.

  • Proactively explore options to accommodate advance or urgent reservations based on customer requests.

  • Verify availability and make bookings for activities, hotels & restaurant reservations 

  • Resolve cases within the specified Service Level Agreement (SLA) timeframe

  • Monitor and respond to incoming emails from clients, agencies, suppliers, or relevant departments.

  • Create a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.

  • Monitor incoming and outgoing emails, updating tickets or closing them on the Dashboard accordingly.

  • Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.


Requirements

  • Exceptional communication skills in Japanese and English, adept in both written and verbal communication.

  • Amenable to work onsite on shifting schedules:

    • 6:00 AM to 15:00 PM

    • 9:00 AM -18:00 PM

    • 15:00 PM - 00:00 AM

  • Demonstrated strength in organizational and time-management capabilities.

  • Proven ability to thrive in a fast-paced environment, adept at effectively prioritizing tasks.

  • Proficiency in utilizing a variety of communication and booking systems.

  • Prior experience in customer service or a travel-related role is highly desirable.

  • Flexibility to work shifts, including evenings and weekends, as necessary.

  • Experience in the travel industry, particularly  with platforms like Expedia, is advantageous.

  • Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.


Benefits
  • Competitive salary and benefits package.
  • Opportunity to work on a cutting-edge project with a leading global client.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.

Requirements
Exceptional communication skills in Japanese and English, adept in both written and verbal communication. Amenable to work onsite on shifting schedules: 6:00 AM to 15:00 PM 9:00 AM -18:00 PM 15:00 PM - 00:00 AM Demonstrated strength in organizational and time-management capabilities. Proven ability to thrive in a fast-paced environment, adept at effectively prioritizing tasks. Proficiency in utilizing a variety of communication and booking systems. Prior experience in customer service or a travel-related role is highly desirable. Flexibility to work shifts, including evenings and weekends, as necessary. Experience in the travel industry, particularly with platforms like Expedia, is advantageous. Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.

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