Customer Solutions Manager – Mining
3 weeks ago
Job Location:
Bhubaneswar
Key Responsibilities:
Client Relationship Management:Serve as the primary point of contact for clients, ensuring strong, ongoing relationships with key accounts in the steel and mining sectors.Address client inquiries, resolve issues, and ensure prompt communication to maintain high satisfaction levels.Proactively engage with clients to understand their needs, ensuring seamless delivery of products and onsite services.
Account Management & Coordination:Collaborate with the sales, plant and service teams to manage client accounts effectively, ensuring expectations are met or exceeded.Track client interactions, service schedules, and performance metrics to optimize service delivery.Oversee the implementation of onsite chemical dosing solutions, ensuring compliance with safety and quality standards.
Feedback Collection & Process Improvement:Regularly gather feedback from clients through structured reviews and informal conversations.Identify areas for improvement in products and services, collaborating with Technical, R&D and operations teams to enhance offerings.
Qualifications & Skills:Bachelor’s degreeCandidates with experience of min 7-10+ years of experience in client management or sales roles within the B2B industrial or chemical /metallurgical sectorStrong interpersonal and communication skills, with a client-centric approach.Willingness to travel to client sites occasionally as needed
What We Offer:Will be a part of Founder’s officeBecoming a part of scaling up journey of Innocule (which is a challenging but unique experience)
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