Service Management
3 weeks ago
Primary Responsibilities:
- Collection and documentation of business requirements to build the dashboards and reports in Power BI- Collect and aggregate data from various service management tools and analyse service performance metrics, incident trends, and key performance indicators (KPIs)- Identify patterns, anomalies, and opportunities for service improvement through data analysis of service tickets- Provide inputs for the data architecture to new data sources that can add value to the analysis being developed to better support the business and the delivery organization- Work closely with service management teams to identify areas for process improvement and enforce process and data compliance- Create user guides and training materials to ensure effective use of reports and dashboards- Identification of process optimization opportunities, using BI and automation/workflow tools- Ensure that reports are accurate, relevant, and aligned with Diversified organizational goals- Monitor and maintain reports/dashboards established to ensure data accuracy and optimum performance- Perform regular quality checks on data sources and reporting tools to ensure accuracy- Address any discrepancies or data integrity issues promptly
Qualifications:
- 3-4 years’ experience querying relational database systems (MySQL, SQL Server)- 2-3 years’ experience in BI and reporting tools (Power BI/SQL reporting services)- Experience in the 365 platforms (SharePoint, PowerApps, Power Automate, Excel)- Desirable knowledge in data warehouses and data lakes- Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL)- Clear and effective communication required
Location: Bangalore
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