See more Collapse

Senior Manager – IT Service Management

1 month ago

delhi, India Tata Consumer Products Limited Full time
What are the Key Deliverables in this role ?
Financial Outcomes
 Ensure optimal usage of IT resources and supporting contracts
 Contributing to the development of long-term strategies for service delivery and operations, aligning them with the organization's goals.
Customer Service
 Proven capability in delivering superior IT service and support, encompassing all internal business functions. This involves not only addressing immediate technical needs but also strategically driving the business towards the most effective and efficient IT solutions. This approach ensures a seamless integration of technology with business processes, thereby enhancing overall operational excellence and supporting long-term organizational goals.
Internal Processes
 Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
 Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization
 Lead the design and implementation of the NGEN Service Management Framework, COBIT Governance Framework and Operating Model based on ITSM Best Practices
 Lead the design and implementation of ITSM and ITAM workflows in ITSM tool, including Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.
 Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
 Responsible for incorporating new services into the service catalog and service delivery model.
 Accountable for building and publishing the service catalog.
 Responsible for leading partner teams in the areas of service transformation, Service Management, metrics, and reporting
 Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed and published.
 Responsible for measuring and quantifying performance and compliance
 Develop performance measures and consistently report metrics
 Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders
 Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
 Deep exposure on tools such as FreshWorks, ServiceNow, or BMC Helix
 Familiarity with various IT service management frameworks and methodologies
Innovation and Learning
 IT Service Management and deep understanding of ITIL frameworks
 Understand Infrastructure services.
 Org wide process and service design.
What are the Critical success factors for the Role ?
 Over all experience of 12+ years in which, minimum 4 years in IT Service management
 Understanding of IT infrastructure and should have hands on working in SMO
 Should have experience in managing Technology partners and service reviews.
 Good understanding of SLAs and KPIs
 Should have managed minimum of 3000 + ticket volumes in any previous engagement.
 Should have experience is process designs and consulting.
 Proven leadership in managing IT service desk operations and team performance with team size of minimum of 10-member team.
 Strong track record in implementing ITIL Service disciplines and managing service delivery to meet business goals.
 Expertise in network infrastructure, cloud, system administration, and ensuring system and infrastructure availability.
 Ability to manage organizational change effectively with strong interpersonal and communication skills.
 Maintain oversight of IT Operations, including Service Delivery, Application.
What are the Desirable success factors for the Role ?
 ITIL certifications must have.
 Good understanding of technology, Automations, DevOps and Monitoring

We have other current jobs related to this field that you can find below

  • Senior Project

    4 weeks ago

    Delhi, India Readiness IT Full time

    Job DescriptionJob Description:As a Senior Project and Service Manager at ReadinessIT, you will play a crucial role in directing and managing projects, ensuring their successful delivery. You will be responsible for overseeing the complete project lifecycle, optimising service quality, and mitigating risks associated with client operations.Key...

  • Managed Services

    1 week ago

    Delhi, India Alnafitha IT Full time

    Job DescriptionWe support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger but also on efficiency and not just effectiveness.The Outsource Operations Manager is responsible for managing the relationships and...

  • Assistant Sales Manager

    2 weeks ago

    Delhi, Delhi, India Holistic Senior Care Full time

    Job briefWe are looking for a competitive and trustworthy Assistant Sales Manager to help us build up our business activities.OverviewAssistant Sales Manager are responsible for selling senior care services at home by our caregivers. They are often regarded as the face of the company and the primary point of contact for clients.Jobs and...

  • Manager/Senior Manager- Career Services Divison

    4 weeks ago

    Delhi, India AND Academy Full time

    AND Academyis a design upskilling venture launched by theIndian Institute of Art and Design (IIAD),a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design. With a curriculum...

  • Manager/Senior Manager- Career Services Divison

    4 weeks ago

    delhi, India AND Academy Full time

    AND Academy is a design upskilling venture launched by the Indian Institute of Art and Design (IIAD), a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design. With a...

  • Brand Services Manager

    7 days ago

    delhi, India MullenLowe Lintas Group Full time

    Role: Brand Services Manager - MainlineExperience: 1-3 YearsLocation: MumbaiThis is the first position within the function and the primary role is to ensure the smooth execution of projects on his / her business.Responsibilities:The duties broadly describe expectations at this level; some variations may exist due to client and business requirements.1. Brand...

  • Senior Marketing Manager, Financial Services

    5 days ago

    Delhi, India Aloha Consulting Group Full time

    Job DescriptionDevelop and implement the overall marketing strategy and roadmapLead a team of marketing professionals, providing guidance, coaching, and support to ensure the successful execution of marketing plans.Collaborate with internal stakeholders, such as product managers, sales teams, and senior executives, to understand their needs and develop...

  • Manager/Senior Manager- Career Services Divison

    2 weeks ago

    Delhi, Delhi, India AND Academy Full time

    AND Academyis a design upskilling venture launched by theIndian Institute of Art and Design (IIAD),a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design. With a curriculum...

  • Manager/senior Manager- Career Services Divison

    2 weeks ago

    Delhi, Delhi, India AND Academy Full time

    AND Academy is a design upskilling venture launched by the Indian Institute of Art and Design (IIAD), a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design.With a curriculum...

  • Manager/Senior Manager- Career Services Divison

    2 weeks ago

    Delhi, Delhi, India AND Academy Full time

    AND Academyis a design upskilling venture launched by theIndian Institute of Art and Design (IIAD),a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design. With a curriculum...

  • Senior Manager

    2 weeks ago

    new delhi, India Inextis Events Full time

    Company DescriptionInextis Events is an award-winning experiential marketing agency based in New Delhi. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis Events aims to provide absolute solutions to augment clients' brand value and has built...

  • Senior Manager

    4 weeks ago

    Delhi, Delhi, India timesjobs Full time

    JOB DETAILS1 Develop and maintain secure virtual environments and company IT infrastructure2 Plan, direct and design the companys IT infrastructure while simultaneously managing and developing the IT team responsible for maintaining that infrastructure3 Implement and enhance robust processes and prodecures4 Ensure all corporate complainces are maintained5...

  • Senior Accounts Manager JIS84676

    4 weeks ago

    delhi, India MM Management Consultant Full time

    Job Title: Senior Accounts ManagerLocation : Dammam, Saudi ArabiaSalary: Basic 15,000 SAR – 20,000 SAR + PerksInterview mode: MS teamsJob Description :We are looking for a senior accounts manager with experience in IFRS (International Financial Reporting Standards) to supervise, track and evaluate day-to-day activities. Responsibilities include;...

  • Finance & Account Manager | Ageasy By Antara

    5 days ago

    Delhi, India Antara Senior Care Full time

    Job Summary: You will be responsible for overseeing the financial operations of Antara Senior Living and its subsidiary and other associated SPVs. Your role would include (but not limited to) monitoring the complete F& A function, keeping a close eye on the revenue and cost, 100% compliance of statutory financial closures, Business planning and strategy,...

  • Manager/Senior Manager- Career Services Divison

    2 weeks ago

    New Delhi, India AND Academy Full time

    AND Academy is a design upskilling venture launched by the Indian Institute of Art and Design (IIAD), a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design. With a curriculum...

  • Manager/Senior Manager- Career Services Divison

    2 weeks ago

    New Delhi, India AND Academy Full time

    AND Academy is a design upskilling venture launched by the Indian Institute of Art and Design (IIAD), a leading design school in India established in collaboration with Kingston School of Art, London.We offer online and hybrid diploma programs in Graphic Design, UX Design, Motion Graphics, Digital Brand Communication, and Interior Design. With a curriculum...

  • Senior Manager

    2 weeks ago

    Delhi, India Laksh Human Resource Full time

    About The Company :Company is a charitable organisation set up in 2005 with an endowment from Rohini Nilekani with the vision of Safe Sustainable Water for All. Over the last 18 years, company has supported Govt and civil society organisations in 140 projects in 22 states across the country in diverse areas of groundwater, springs, water quality and rural...

  • Senior Manager

    2 weeks ago

    New Delhi, India Inextis Events Full time

    Company DescriptionInextis Events is an award-winning experiential marketing agency based in New Delhi. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis Events aims to provide absolute solutions to augment clients' brand value and has built...

  • Senior Manager

    2 weeks ago

    New Delhi, India Inextis Events Full time

    Company Description Inextis Events is an award-winning experiential marketing agency based in New Delhi. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis Events aims to provide absolute solutions to augment clients' brand value and has built...

  • Senior Manager

    7 days ago

    New Delhi, India Inextis Events Full time

    Company DescriptionInextis Events is an award-winning experiential marketing agency based in New Delhi. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis Events aims to provide absolute solutions to augment clients' brand value and has built...