Senior Manager
1 week ago
Company Description
Inextis Events is an award-winning experiential marketing agency based in New Delhi. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis Events aims to provide absolute solutions to augment clients' brand value and has built long-standing relationships with some of the biggest corporates in the country.
Role Description
This is a full-time role for a Senior Manager - Client Servicing at Inextis Events. The Senior Manager will be responsible for day-to-day client management and maintaining strong client relationships. They will oversee client services, ensure client satisfaction, and effectively communicate with clients. Below is the detailed job description:
- Handle all client-related communications, including understanding the brief, planning and communicating it to the internal team, and delivering on the commitment as per the agreed timelines. Be available for all client-related interactions, event execution, etc.
- Concept Development: Generate creative and original event concepts that meet clients' needs and align with their objectives. This includes brainstorming, researching, and ideating unique ideas for event themes, formats, and experiences.
- Conduct regular research on existing clients for an in-depth analysis of their businesses and associated needs.
- Ensure seamless client interfacing and project management, with a focus on the timely completion of interim and major deadlines.
- Coordinate with the operations and servicing teams internally to ensure proper staffing on the project based on the available bandwidth within each department.
- Oversee the budgeting process with the respective production/operation manager for the project.
- Handle post-event formalities like sending reports, feedback forms, and testimonials from clients, and closing the event.
Qualifications
- Strong communication skills
- Ability to build and maintain relationships with clients
- Excellent problem-solving and decision-making abilities
- Ability to work under pressure and meet deadlines
- Strong organizational and time management skills
- Experience in the events industry is a plus
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