Servicenow Business Analyst

4 days ago

Pune, India Acesoft Labs Full time

Role & responsibilities

Key Responsibilities

  • Act as the subject matter expert (SME) for the ServiceNow Customer Service Management

(CSM) module.

  • Gather, analyze, and document business requirements from various stakeholders to design

effective ServiceNow CSM solutions.

  • Translate business requirements into functional specifications and ensure alignment with

overall business objectives.

  • Coordinate and lead User Acceptance Testing (UAT), ensuring the successful delivery

of ServiceNow CSM features and functionalities.

  • Deliver training sessions and workshops to end users to ensure seamless adoption and

utilization of the ServiceNow CSM module.

  • Facilitate and support organizational change management processes related to the

implementation of ServiceNow CSM.

  • Collaborate with cross-functional teams, including IT, customer support, project managers,

and external vendors, to ensure smooth project execution.

  • Identify and implement best practices to optimize the performance and functionality of

the ServiceNow CSM module.

  • Provide ongoing support and troubleshooting assistance for any issues related

to ServiceNow CSM.

Preferred candidate profile

Exp : 5+

Immediate joiner

loc : Pune

  • Servicenow Business Analyst

    2 weeks ago

    Pune, Maharashtra, India Edynamic Service Providers Full time US$ 90,000 - US$ 1,20,000 per year

    Ready to take your ServiceNow career to the next level?Were looking for an experienced ServiceNow Business Analyst to join our team in Pune. In this role, youll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.This...

  • ServiceNow Business Analyst

    4 days ago

    Pune, India ESP Global Services Full time

    Ready to take your ServiceNow career to the next level?We're looking for an experiencedServiceNow Business Analystto join our team in Pune. In this role, you'll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations. This...

  • ServiceNow Business Analyst

    3 weeks ago

    Pune, Maharashtra, India InfoBeans Full time

    About the Job: Job Title: ServiceNow Business Analyst Skills : Agile/Scrum methodologies, BRDs, FRDs, process flows, user stories, and use cases Experience Required : 5 Years + Location: Indore/Pune/ Chennai Notice Period: Immediate Joiners Preferred Job Description: Partner with business stakeholders to gather, document, and prioritize...

  • ServiceNow Business Analyst

    7 days ago

    Pune, India InfoBeans Full time

    About the Job: Job Title: ServiceNow Business Analyst Skills : Agile/Scrum methodologies, BRDs, FRDs, process flows, user stories, and use cases Experience Required : 5 Years + Location: Indore/Pune/ Chennai Notice Period: Immediate Joiners Preferred Job Description: Partner with business stakeholders to gather, document, and...

  • ServiceNow Business Analyst

    6 days ago

    Pune, India InfoBeans Full time

    About the Job:Job Title: ServiceNow Business Analyst Skills : Agile/Scrum methodologies, BRDs, FRDs, process flows, user stories, and use casesExperience Required : 5 Years +Location: Indore/Pune/ ChennaiNotice Period: Immediate Joiners PreferredJob Description:Partner with business stakeholders to gather, document, and prioritize requirements for...

  • Servicenow Business Analyst

    2 weeks ago

    Bengaluru, Chennai, Pune, India Appit Software Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesAct as a liaison between business stakeholders and technical teams to define business requirements for ServiceNow projects.Gather and document business requirements, process flows, and functional specifications for ServiceNow implementations and enhancements.Analyze and assess existing business processes to identify opportunities for...

  • Urgent ServiceNow Business Analyst

    3 weeks ago

    Pune, Maharashtra, India InfoBeans Full time

    About the Job:- Job Title: ServiceNow Business Analyst- Skills : Agile/Scrum methodologies, BRDs, FRDs, process flows, user stories, and use cases- Experience Required : 5 Years +- Location: Indore/Pune/ Chennai- Notice Period: Immediate Joiners PreferredJob Description:- Partner with business stakeholders to gather, document, and prioritize requirements for...

  • Senior ServiceNow Business Analyst Position

    2 weeks ago

    Pune, Maharashtra, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title">Business Analyst - ServiceNow Expert">">">We are seeking an experienced ServiceNow Business Analyst with a proven track record of delivering business value through effective requirements gathering, analysis, and implementation. The successful candidate will act as a key link between stakeholders, product managers, and the implementation team.">The...

  • Lead ServiceNow Business Analyst, VP

    4 days ago

    Pune, India Deutsche Bank Full time

    About The Role :  Job TitleLead ServiceNow Business Analyst, VP LocationPune, India Role Description - Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who...

  • Lead ServiceNow Business Analyst, VP

    21 hours ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About The Role :  Job TitleLead ServiceNow Business Analyst, VP LocationPune, India Role Description - Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are...