ServiceNow Business Analyst

5 days ago

Pune, India InfoBeans Full time

About the Job:

  • Job Title: ServiceNow Business Analyst
  • Skills : Agile/Scrum methodologies, BRDs, FRDs, process flows, user stories, and use cases
  • Experience Required : 5 Years +
  • Location: Indore/Pune/ Chennai
  • Notice Period: Immediate Joiners Preferred

Job Description:

  • Partner with business stakeholders to gather, document, and prioritize requirements for ServiceNow solutions.
  • Analyze business processes and identify opportunities to leverage ServiceNow modules (HRSD, ITSM, ITOM) for automation and efficiency.
  • Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.
  • Collaborate with developers, architects, and QA teams to ensure accurate solution delivery.
  • Facilitate workshops, demos, and UAT sessions with business users.
  • Ensure alignment of ServiceNow capabilities with organizational goals and compliance requirements.
  • Support the design and configuration of workflows, catalog items, and reports within ServiceNow.
  • Act as a subject matter expert (SME) for ServiceNow HRSD, ITSM, and ITOM modules.

About InfoBeans:

InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services .

At InfoBeans, we live by our core purpose of “Creating WOW” —for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces.

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