Customer Success Specialist

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.Our Products:BiztalkTurboDocument“UK headquarters. Indian innovation. Global impact.”Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.We are on track towards $30 million in annual revenue – and we're just getting started. Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys. Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose. What’s the job? Customer Success Specialist What you’ll do on the job:Manage Client PortfoliosAnalyse Customer Data and improve customer experienceSustain business growth and profitability by maximising valueMinimise customer churnHandle and resolve customer requestsHighly organised and able to multi-taskSelf-driven and proactive in natureknowledge of customer success processWho’ll be a good fit:Experience working with a CRMAbility to deliver engaging presentationsAttention to details and good problem-solving skillsExcellent Interpersonal skillsExcellent written and verbal communication Work Timings: 2PM - 11PMEqual Opportunities:Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all. Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career. Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Mobile Phone Social Network and Web LinksProvide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) + Employer + Add Employer Education + Add Education { "@context" : " "@type" : "JobPosting", "url" : " "title" : "Customer Success Specialist", "description" : "Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co , we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.Our Products: Biztalk Turbo Document “UK headquarters. Indian innovation. Global impact.” Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception. We are on track towards $30 million in annual revenue – and we're just getting started. Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys. Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose. What’s the job?   Customer Success Specialist What you’ll do on the job: Manage Client Portfolios Analyse Customer Data and improve customer experience Sustain business growth and profitability by maximising value Minimise customer churn Handle and resolve customer requests Highly organised and able to multi-task Self-driven and proactive in nature knowledge of customer success process Who’ll be a good fit: Experience working with a CRM Ability to deliver engaging presentations Attention to details and good problem-solving skills Excellent Interpersonal skills Excellent written and verbal communication  Work Timings: 2PM - 11PM Equal Opportunities: Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all.  Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career. 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