Team Lead

2 weeks ago

Bengaluru, India slice Full time

About the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory frameworks, and delivering a delightful customer experience — this is where you belong.About the RoleAs a Team Lead – VKYC, you’ll be the driving force behind our Video KYC operations. You'll guide a team of VKYC agents to deliver fast, compliant, and high-quality verifications. Think of this role as part mentor, part regulator, part efficiency expert. You’ll coach your team, track performance, implement process improvements, and make sure we never miss a beat on compliance.What You’ll Do- Lead and inspire the VKYC team to deliver exceptional service and stay fully compliant with RBI regulations- Stay updated on all RBI guidelines related to KYC and ensure your team is too- Conduct onboarding training and ongoing learning sessions to keep the team sharp- Monitor daily team performance, give regular feedback, and handle performance reviews- Maintain adherence to SOPs and ensure resource availability for seamless day-to-day operations- Identify process bottlenecks and implement improvements to enhance speed and accuracy- Review VKYC cases and ensure all documentation is accurate, complete, and compliant- Step in to resolve complex cases, guide your team on decision-making, and escalate when needed- Work closely with other departments to align on process and solve customer-impacting issues- Share insights and reports on team performance, compliance status, and improvement areas with leadershipWhat You’ll Need- 3-4 years of experience in KYC/AML, preferably with some leadership or supervisory exposure- Deep understanding of KYC processes and regulatory frameworks (especially Video KYC and AML)- Strong leadership and team management skills- Excellent communication and interpersonal abilities- Comfort with performance tracking, data analysis, and reporting (Excel skills a must)- Ability to thrive in a fast-paced, target-driven environment- Attention to detail and strong decision-making ability- Experience working with Video KYC platforms or tools- Certifications in KYC/AML compliance (like ACAMS, ICA)- Basic knowledge of SQLLife at sliceLife so good, you’d think we’re kidding:- Competitive salaries. Period.- An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.- Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.- Tailored vacation & leave policies so that you enjoy every important moment in your life.- A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.- Learning and upskilling opportunities. Seriously, not kidding.- Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.About ussliceA new

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