Technical Support Executive
5 days ago
JD For Technical Support Executive Role
Key Responsibilities
* Provide technical support for web application developed using VB.NET, SQL Server, JavaScript, and jQuery
* Troubleshoot and debug application issues reported by users or identified through internal monitoring.
* Perform root cause analysis and provide permanent fixes or workarounds.
* Analyze logs, SQL queries, and application code to identify performance bottlenecks and bugs.
* Collaborate with development teams to escalate complex issues and verify resolutions.
* Maintain documentation related to issue resolution, known issues, and support procedures.
* Provide L1/L2/L3 support depending on issue complexity and SLA commitments.
* Respond to tickets in a timely and professional manner using helpdesk tools or ticketing systems.
* Support database maintenance, script execution, and ad-hoc reporting requests as needed.
Required Skills and Experience
* Strong hands-on experience in VB.NET / .NET Framework
* Solid understanding of SQL Server writing and debugging stored procedures, queries, indexes, and performance tuning
* Experience with JavaScript and jQuery for front-end issue resolution and debugging
* Strong problem-solving and debugging skills
* Familiarity with browser developer tools for front-end issue tracking
* Ability to analyze and interpret logs and error messages
* understanding of application architecture and client-server model
* Experience in using tools like Postman, Fiddler, or browser network debuggers
* Exposure to .NET Core, C#, or other modern frameworks
* Experience with version control systems like Git
* Familiarity with REST APIs and integration troubleshooting
* Prior experience in a customer-facing technical support role
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