International Voice

3 weeks ago

Seasons Apartment Hotel Aundh, India idealrew Group Full time

Title :- International Voice & Chat Support Executive - US Shift

Location :- Aundh, Pune Maharashtra.

Experience :- Minimum 6 month in US Chat Support Process.

Job Description :-

  • Respond to customer calls and chat messages promptly, professionally, and empathetically.
  • Address and resolve customer issues and complaints efficiently, providing accurate and timely solutions.
  • Identify and escalate complex issues or unresolved problems to appropriate higher-level support teams or departments.
  • Document customer interactions and maintain customer records.
  • Escalate unresolved issues to appropriate teams when necessary.
  • Maintain a positive and professional demeanor with customers.
  • Manage multiple chat conversations simultaneously.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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