Operations Client Partner

3 weeks ago


Delhi, India NielsenIQ Full time
Responsibilities:

- Scope and prototype change requests for custom databases.- Review new item reports and ensure items are placed as per client DB standards- Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.- Assist in the coding of new items and creating custom database market orders- Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.- Maintain client database and category guidebooks.- Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).- Address syndicated database support questions and client inquiries.- Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.- Work with the Extract team to understand extract challenges and re-run needs.- Open client inquiries and REAP tickets as necessary.

Qualifications:

- MBA graduate is preferred for this role with Research background.- Proficiency in management and maintenance of data modeling, and query optimization.- Knowledge of data extraction, transformation, and loading processes.- Experience with data validation and quality assurance.- Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.- Ability to explain technical concepts to non-technical stakeholders.- Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.- Adaptability to handle unexpected challenges and changes.

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